Inbound Sales Development Representative

A Little Bit About Us:

Balto was founded to redefine how humans and machines work together to optimize human communication, and we’re just scratching the surface. So If you're excited by the opportunity to join a dynamic team initiating a technological revolution in Real-Time Guidance, Balto is for you.

More than just a company, Balto is a community. A community committed to empowering each of our members and serving our community. This mission is at the heart of our organization. As an Inbound Sales Development Representative, you’ll have the opportunity to be the voice of Balto and the first Baltonian that prospects interact with in addition to directly contributing to the generation of high-quality sales leads, which is the lifeblood of Balto’s business.

Balto’s Real-Time Guidance understands phone conversations and tells people what to say, live in their conversations. In 2018, Balto guided less than a million conversations; today, Balto has guided over fifty million conversations (we celebrated with cake). By the end of the year, Balto will guide over 200M conversations. 

Real-time Guidance is a brand new product category, and Balto is leading the pack. We’re making sure that humans understand each other - the opportunities are endless.

Balto's customers, including name-brand retailers and Fortune 500s, use Balto's real-time guidance technology to scale "perfect" to thousands of sales and service agents with the push of a button and get immediate insight into what's working on their phone calls and what's not. 

But enough about us, let’s talk about you!

Here’s What an Inbound SDR Does

“People don’t remember the pitch. They remember the experience.” 

-- Dharmesh Shah

Your mission is to drive the Sales Development team forward by understanding the needs of inbound prospects throughout all of our channels while also fueling the outbound efforts of your team members. In essence, you will be the coal that powers the Balto ship to get where it needs to be. 

So what does it take to fulfill this crucial role?

Balto is looking for a detail-oriented, diligent, organized, and clear-communicating team player who has fun learning AND enjoys taking the initiative, making suggestions, and making processes more efficient.

If you are someone who wants to be a part of something truly unique and has a passion for improving yourself professionally, understanding that sales and customer service skills translate to every facet of your life if embraced effectively. If you are someone who thrives in a fast-paced, high-growth environment, working as a team player, collaborating cross-functionally with multiple teams, and winning as a team - we'd love to connect! 

What kinds of responsibilities might you take on?

• Own all inbound (calls, chats, emails, etc.) interactions with prospective new customers.
• Provide front-line support to our Sales Development Team and serve as an in-house resource for the entirety of our sales operation. 
• Work on various projects with colleagues at all levels in an atmosphere of teamwork and open communication.
• Research attributes in Zoominfo, Linkedin, and other company data sources to build targeted clean lists.
• Help manage Balto's data within Salesforce and other tools while also working on numerous sales data projects.

Skills & Requirements

• Exemplary organizational skills.
• Ultra-responsive. Meaning you reply to calls/texts ASAP (you don’t even know what ghosting means).
• Customer service experience or desire to be successful in a customer service role.
• Ability to work independently and autonomously with minimal supervision.
• Proficiency in Salesforce.com or desire to learn.
• Excellent attention-to-detail.
• Curious, creative, and tenacious with the ability to think outside the box to resolve problems.
• Bachelor's degree preferred, not required.

Benefits 

We have plenty of benefits. Baltonians rave about these the most.

• Medical, dental, and vision insurance to make quality healthcare affordable.
• Life insurance to protect your loved ones in the worst-case scenario.
• 401k to save for your retirement. 
• Paid vacation and holidays, including five days of Civic Engagement PTO, to give you the flexibility to make relaxation, family, and community priorities.
• Generous stock options, so you can be a meaningful owner of the company as it grows.
• A quarterly professional development of stipend of $1,000 to inspire continuous professional growth. You can use it for nearly anything that makes you a better version of yourself - from chess lessons to college courses (this one is definitely a crowd-favorite).

Balto’s Values

Start with gratitude: Stay humble, recognize others, and make the most of everything.

Always be growing: Never stop learning. Be a force of growth for yourself and others. 

Leadership is Ownership: See the problem. Do the solution. Own the result.

Balto’s People

We have all kinds of people, including musicians, chefs, painters, gear heads, gardeners, philosophers, gamers, movie buffs, woodworkers, and polo players. And at least one aspiring hockey player...we’ll see.

You can read more about their experiences here and here.

Baltonians say things like:

• “Coming together as a team to build something innovative and unique.” 
• “Contagious energy that keeps me motivated all day.”
• “I L-O-V-E it at Balto since day one! They know how to have fun while getting the work done.”

Is Balto named after that Cartoon Dog?

Well, kind of - that cartoon dog was actually named after a real dog. Balto successfully guided his pack through a harrowing journey across Nome, Alaska, in 1925 to deliver medicine to the ice-locked town. We liked the metaphor: our technology guides people to be successful throughout their conversations, scouting ahead and providing helpful support. Like in 1925, a human is still in charge, but humans (and dogs) are always better off with a companion. 

Fun Fact: After his journey, Balto was recognized as a hero with a commemorative statue in Central Park. We’ve visited, and he looked like this.

P.S.

Please share the role with your friends. Don’t worry. You won’t compete for the position; we’re happy to hire two (or more) candidates. The door is always open for great people. 

Balto is an equal opportunity employer and does not discriminate against any applicant based on race, color, religion, creed, national origin, sex, gender identity, sexual preference, age, and veteran or disability status.