Help Scout is hiring an

Infrastructure Automation Engineer



  • You have designed continuous delivery and test automation for SaaS projects supporting tens of thousands of simultaneous active users, so you have a good sense of what the road ahead looks like and what we could be doing better.
  • You have worked extensively with a wide range of Amazon Web Services and are familiar with the benefits and challenges of their offerings. You know how to design systems for failure and how to autoscale and recover systems on AWS to ensure high availability.
  • You are well-versed in modern system orchestration, configuration management, and application deployment tooling and practices (even if they differ from our current tool set).
  • You have a deep understanding of what it takes to run web services at scale and have a solid understanding of Linux systems internals and networking; from kernel to shell, system libraries, file systems and client-server protocols.
  • You love to dig into the details and automate manual processes whenever possible. You're comfortable with tools providing operational insights, log searching, and stats analysis.
  • A big part of being great at your job revolves around being very organized and communicative. It’s clear from your experience that you have those characteristics.
  • You’ve got a strong engineering background and have done a little of everything. It’s clear you are a curious person that prefers to get stuff done rather than delegate.
  • Help Scout is a remote team with employees in eleven countries (eight people in the Boston office). We optimize for excellence over geography and overcome remote challenges through transparency, trust, chat and video conferencing.
  • We’re a customer-driven company and always will be. Everything follows the customer experience, no exceptions.
  • Our company is growing quickly and has aspirations of helping millions of people around the world. Accomplishing our goals will present countless challenges and require you to excel in every aspect of the position. It’s hard work, but the people we’re looking for love exploring and solving hard problems.
  • This is not the typical startup “rocket ship”. We’ll never compromise customers or the experience in favor of growth. Our purpose is to build a profitable company that small businesses love and sustain it. We optimize your career at Help Scout for the long term as well, so keeping a healthy work/life balance is an important priority.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.