SurveyMonkey is hiring an

Internal Communications Manager

San Mateo, United States

About SurveyMonkey

SurveyMonkey is the world's leading provider of web-based survey solutions, and we’re looking to transform the way people make decisions. We're a smart, passionate group of people who work hard to deliver the best survey experiences on the planet, period. We believe everyone deserves easy access to the information and insights they need to make great decisions.

We're also proud to admit that despite our incredible growth over the past 17 years, we refuse to grow up. We stay curious. We believe in good ol’ roll-up-your-sleeves scrappiness. Everyone plays an impactful role, because we’re here to make a difference. And when we say good ideas can come from anyone, we mean it.

SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect over 3 million survey responses daily from people in all countries around the world.

 

Marketing

Our name: SurveyMonkey. It’s memorable. It’s recognized. It’s the world’s leading survey platform. And—let's not overlook the obvious—it has the word Monkey in it. Our brand is 20 million people strong thanks to savvy marketers who know how to connect with all kinds of audiences. From online and product marketers to communications gurus, our marketing team champions our customers to build brand awareness, launch new products, and keep the business humming. Jazzed? We are too—drop us a line and pitch us your personal value prop!

 

The Role

SurveyMonkey is looking for an experienced, organized, energetic Internal Communications Manager to plan and execute employee communications efforts on behalf of SurveyMonkey’s growing troop. As a key member of the Marketing Communications team, this person will work closely with the PR director, Senior Communications Manager, Event Director on a variety of campaigns, programs, and events designed to support the company’s mission, culture and values. This person is an excellent communicator (both written and verbal) and storyteller, self-motivated, highly detailed oriented, a creative thinker and above all, a team player.

You would work closely with the Senior Manager, Communications on editorial content for the Intranet and handle maintenance and governance of site as a whole. Prior experience in helping build and maintain an Intranet is key and experience with Confluence a plus.

 

Responsibilities

  • Implement, and manage employee communications programs at SurveyMonkey HQ and support efforts across all offices with a focus on employee engagement and company values & culture.
  • Maintain the company’s Intranet and governance of the site’s Company section including the SurveyMonkey News blog.
  • Run internal survey/feedback initiative and reporting back results
  • Drive improvements and adoption of internal employee communication channels (Intranet, email, video, wiki, jira, slack, etc.)
  • Write and edit communication materials such as presentations, employee emails, FAQs, talking points, key messages, scripts, etc.  
  • Support events of all sizes, including both internal and external events
  • Use metrics and data to drive improvements to communications initiatives

 

Qualifications

  • 3-5 years of internal communications experience
  • Bachelor’s degree in communications, journalism, public relations or related field
  • Excellent written and verbal communication skills
  • Comfortable and competent while working with senior leaders and managing cross-functional efforts
  • Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
  • Excellent organizational, project, and event-planning skills.

 

Preferences

  • Experience in maintaining a company Intranet; knowledge of Confluence a plus.
  • Experience in writing and analyzing surveys
  • Familiarity in working effectively with remote offices
  • Ability to analyze, review, and report on the effectiveness of programs

 

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays, and equity compensation.

SurveyMonkey is an equal opportunity employer.