Become responsible for our secure booking system at our Startup
Field: Customer Service, Sales, Payments, process engineering
Time periodStart date: 15 January 2017 (preferably);End date: 31 August 2017 (preferably);40 hours per week;
Your responsibilitiesHousing Anywhere launched a secure booking service on the website. Now our users can book & pay a room directly on our website. We need to make sure that users get familiar with this booking system;You will be responsible for calling the users of our website, offering them help and explaining them about our newly launched secure booking system;
Tasks of the Customer Care & Product Improvement Specialist
Product Improvement (30%):
Analyzing the behaviour of users on our website (product);Saving the feedback of the users and discussing this on a regular basis directly with our Head of Customer Care how we can improve the website;
Customer Care (70%):
Calling advertisers to verify their rooms;Contacting users, to inform that they have a booking request open or are accepted for a room;Calling users, to help them with booking a room;Explaining to our users on the phone advantages of the secure booking system.
This is not your average internship: you are responsible for the promotion of our new service and the results of your job will be directly obvious, which is cool if things go right (and which is not cool when you underperform...);You will develop your relation and communication skills;Our team consists of 24 full time people, with 14 nationalities and most people in our office are between 21-30 years old; also having this experience of working in an international work environment will be a good element to have on your CV;You will be working in the Netherlands, in Rotterdam, in the student neighbourhood of Kralingen. Rotterdam is the second biggest city in the Netherlands and is one hour by train from the capital Amsterdam.