Vox Media is hiring an

IT Administrator

Washington, United States

Vox Media is one of the fastest growing media companies today, combining the best content, technology, and distribution capabilities to connect with an audience of 170 million people each month who rely on us for a modern, intelligent take on the world. Simply put, we create smart media brands for smart audiences.

Vox Media is eight distinct media brands: SB Nation (Sports), The Verge (Technology and Culture), Polygon (Gaming), Eater (Food and Nightlife), Racked (Shopping, Beauty and Fashion), Curbed (Real Estate and Home), Vox.com (General News), and Re/code (Tech Business).

The IT Administrator serves as the primary contact for all Vox Media employee IT needs in our Washington, DC office and is responsible for making sure the people on our team have the tools they need to do incredible work. The IT Administrator will work closely with staff and actively engage in the troubleshooting of everyday IT requests as they arise. The ideal candidate is expected to consistently provide excellent customer service to all employees and visitors to the Vox Media office. As Vox Media continues to grow, our IT Administrator will play an essential role in enhancing the security and quality of Vox Media’s IT infrastructure.

What you’ll do here:

  • Plan and provision office hardware and software
  • Source and procure equipment
  • Upgrade office equipment, hardware and software as needed
  • Mac (and some PC) helpdesk support
  • Help troubleshoot basic office networking issues
  • Manage inventory and vendor relations for IT equipment/services
  • Manage phones/lines (hardware as well as VOIP/hosted-PBX)
  • Manage A/V equipment and videoconferencing software (Zoom)
  • Assist with onboarding/offboarding employees
  • Provide support for Google Apps
  • Document all aspects of IT infrastructure
  • Daily monitoring of support issues
  • Maintain and provision IT assets such as laptops, mobile devices and servers
  • Work with cross-functional teams to improve employee engagement 

What you bring to the table:

  • Troubleshooting experience (hardware, software, network, VoIP, A/V, etc)
  • Basic knowledge of an enterprise network stack
  • Ability to quickly learn new technologies
  • Attention to detail and documentation

Bonus Points:

  • Experience with JAMF Casper Suite
  • Experience Juniper / Aerohive networking equipment
  • Knowledge of broadcast, studio and/or audio visual equipment

About working at Vox Media: This is a permanent, full-time position with excellent benefits—including flexible hours and generous parental leave. Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You'll be joining a group of focused, hard-working, creative people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.