Keywords Studios is hiring an

IT Helpdesk Associate

  • Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business.
  • Responds to help desk tickets, telephone calls, emails and personnel requests for technical support.
  • Documents, tracks and monitors all help desk interactions to ensure a timely resolution and maintains thorough communication with the user until the help desk request can be closed.
  • Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
  • Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions.
  • Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates.
  • Maintains accurate hardware and software inventory
  • Requirements

    • Required technical skill(s): Linux and Windows Server administration, scripting experience, network and firewall management, Office365 and Exchange.
    • Knowledgeable in biometrics, CCTV, printers and scanners
    • Candidate must possess at least a Bachelor’s/College Degree in IT field
    • At least 2 year(s) of working experience in the related field is required for this position.
    • High-level of problem-solving skills
    • Strong interpersonal and collaborative skills
    • Good verbal and written communication skills
    • Required language: English
    • Applicants must be willing to work in Ortigas, Pasig City
    • Willingness to work on shifting schedules and holidays

    Benefits

    Work-Life Balance

    Positive Working Environment

    HMO

    Leave Credits

    Annual Performance Appraisal