Upstream is hiring an

IT Operations Engineer

Gerakas, Greece

Upstream is leading the mobile internet revolution in high growth markets. Its pioneering platform provides 1.2 billion people in developing countries with affordable and secure access to digital services on their mobile devices. Upstream’s Zero-D service provides free access to the internet essentials to 250 million mobile users in Latin America and Africa even when they have run out of data. The company’s Secure-D service is a leading anti-fraud platform that in 2018 alone, detected 30 million mobile phones infected with malware in 16 counties. Upstream works with over 60 mobile operators, across more than 45 markets, leveraging their unique assets to boost and create new revenue streams in the data era. Its team counts 280 people of over 25 nationalities, working from nine offices around the globe.

The role

As a ITOps Engineer you will take on a key role with end-to-end responsibility for the technical delivery of assigned projects. You will play a hands-on role to set up, configure, and support the various application components and integrations required for each project. You will become an expert in Upstream’s applications and how they are used in order to deliver services and generate revenues. You will maintain overall responsibility for all operational aspects of a project from pre-launch through launch and ongoing support until the end of the project’s revenue lifecycle. You will drive the turnover process from development teams within Upstream and other parties, ensuring that proper infrastructure is put in place and proper procedures, documentation, and training are prepared. You will identify, document, and request operational requirements for tools and other features. You will join a team of talented professionals with international experience, delivering a world-class technical infrastructure to support Upstream’s growing business.

Your main responsibilities will be:

  • Technical delivery of assigned projects
  • Setup, configuration and support of various applications components and integrations required for each project
  • Be responsible for all operations aspects of a project
  • Drive the turnover process from development teams and other parties
  • Ensure proper procedures, documentation and training are prepared
  • Identify, document and request operational requirements for tools and other projects


  • University degree in Engineering / Computer Science or similar discipline
  • 3-5 years of professional experience in Information Technology
  • Hands-on experience with Unix systems
  • Very strong experience with SQL queries, data-mining, reporting and data-handling techniques
  • Experience with shell, Python, or other scripting on Unix systems
  • Knowledge of best practices for management of systems, custom applications, and configuration
  • Excellent written and verbal skills in English with strong organizational abilities

The skills we prefer:

  • Diverse background, including both software development and hands-on system, application, and/or database administration
  • Experience in Telecom or Application Service Provider environment
  • Understanding of commonly used telecommunications protocols
  • Experience in network troubleshooting using tools like: wireshark, trace route, netcat etc.
  • Experience with at least one of the following protocols: SMPP, HTTP, SOAP, DIAMETER
  • Hands-on experience with SMS Gateways/ Billing gateways/ SMSCs or other mobile operator infrastructure components


We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. The real excitement comes from working closely with a dynamic, smart, agile and highly motivated team in a competitive and fast paced environment.

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Upstream is an equal opportunity employer. The Company does not discriminate on the basis of race, colour, creed, pregnancy, religion, gender, national origin, age, disability, marital, or any other legally protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of personnel actions including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

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