Reddit is hiring an

IT Operations Specialist

San Francisco, United States

IT Operations Specialist

"The front page of the internet,” Reddit is comprised of thousands of user-run communities, each with its own front page, unique focus, and moderator team. Founded in 2005, Reddit is a place for community, conversation, and connection with over 230 million users worldwide.

Reddit is seeking an IT Operations Specialist to help keep pace with the needs of our growing company. In this role, you will be the face of IT, acting as the first point of contact for all inbound requests and help maintain existing services. You have a strong commitment to customer service, enjoy technology and have an aptitude for problem solving.

Responsibilities:

  • Manage inbound tickets and act as the first point of contact for IT/Helpdesk
  • Support our cloud services: Google Apps, JIRA/Confluence, Dropbox, Slack, etc.
  • Support JIRA/Atlassian, helping with custom workflows, field configurations, etc.
  • Provide desktop support for OS X, troubleshooting network connectivity, system performance or potential malware/security issues.
  • Manage the JAMF Casper Suite, imaging machines, pushing updates, etc.
  • Own the on/off-boarding process, provision and maintain user accounts, groups, etc.
  • Asset management (hardware/software) and monitoring inventory levels
  • Set up and troubleshoot AV systems for company meetings, events, webcasts, etc.
  • Help document and optimize common/repetitive tasks
  • Be given the chance to grow, so come hungry!

What We Can Expect From You:

  • You enjoy your field of work (like these people)
  • Passion. It’s easy for you to keep up with the latest industry trends, experiment at home with new technologies and maybe even have your own home lab.
  • Resourceful. Ability to discover solutions through research, testing, discovery, Reddit, etc.
  • A good communicator, service focused, with a personable demeanor and a positive attitude.
  • Have 3+ years of experience providing end user support on a wide variety of issues.

What You Can Expect From Us:

  • Competitive compensation package
  • Medical, dental, vision benefits
  • 401k -- with matching
  • Onsite meals and snacks
  • Wellness benefits and perks
  • The opportunity to bring goodness into the world, one subreddit at a time
  • Your very own custom Reddit alien (aka Snoo)