2K develops and publishes some of the most popular video game franchises on the planet including NBA 2K, Borderlands, BioShock, Mafia, Sid Meier's Civilization and more. The IT and Security teams build, monitor and maintain our corporate and production infrastructure that our fans need to play our games. We are experts in systems, networks, cloud technology and security. Our teams maintain the enterprise and development technology stacks that run our company and support our gamers. The IT and Security teams operate globally to ensure a consistent and exceptional experience for the entirety of the 2K ecosystem.
2K is looking for an enthusiastic, talented and personable IT Supervisor to provide primary support and leadership skills for our 2K Czech/Hangar 13 Games Brno studio. Applicants will be highly motivated and organized, able to work as part of a team, while also possessing the ability to work without supervision.
You will lead a small IT team, currently consisting of a total of 3 members, including you.
As an IT Supervisor, you will be working with world class engineering and production operations teams to maintain a stable environment. You'll lead a team that deploys and administers systems and tools to support various departments. You'll work closely with developers in supporting new services and tackle issues as they arise. This is an opportunity to enhance your career in a critical role supporting what will become one of the largest and most successful game franchises. This includes:
Serve as primary IT support, coordinating with existing IT staff to diagnose and resolve hardware/software issues on PC/macOS workstations and infrastructure hardware
Day-to-day administration of Windows server environment: AD, DNS, DHCP, related applications
Troubleshoot and resolve network connectivity issues (including VPN support)
Use imaging and deployment tools (SCCM) to ensure workstations and applications are deployed in a standardized manner
Assist in administering backup and restoration system
Develop and maintain documentation for procedures and user resolution documentation
Provide timely and creative solutions to challenging problems
Ability to work calmly in high pressure situations and manage multiple ongoing projects
Handle escalations from your direct reports
You're passionate about working with enterprise technology. You desire to interact with various departments - identifying and responding to a variety of technical challenges. You're able to provide amazing customer service. You're looking to expand your career by working in a large scale, enterprise environment. You are willing to work in a fast paced and cutting-edge environment with other highly skilled professionals. You are anxious to grow and develop skills that will help make 2K the best gaming company in the world.
Possess a thorough understanding of the Windows and macOS operating systems, Active Directory & Office 365 in an enterprise environment
Knowledge of server and PC workstation hardware, software and security essentials
Excellent written and verbal communications skills
Bachelor’s Degree in Computer Science or related field
MCSE certification, or equivalent experience required
3-5 years’ work experience in desktop support and/or IT department supporting end users
Dedication, teamwork and professionalism
Excellent organization and problem-solving skills
Ability to quickly adapt to new and changing technologies
Experience with team leadership
Experience with L2 support/L3 escalations
Experience with more complex project work, tracking and managing progress