Netskope is hiring an

IT Support Admin

Bengaluru, India

About Netskope

Today, there are more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. 

Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, San Francisco, Seattle, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.  Visit us at Netskope Careers and follow us on Twitter @Netskope and Facebook. 

Responsibilities
We are looking for Junior IT Support Admins with both the technical and interpersonal skills to
join our Corporate Engineering India team in a fast-paced startup company. If you are looking
for a company with long-term IT career opportunities; and you have strong IT technical support
skills with a focus on providing end-user solutions, we want you on our team.
Responsibilities:
● Monitor and resolve user daily requests through a ticket tracking system
● Asset tracking and user hardware management using our current tracking systems
● Manage hardware inventory and work with vendors to ensure we have adequate IT
equipment and peripherals for new hires and upgrades
● Work closely with other IT team members to update processes and procedures
documentation
● Evaluate and recommend hardware setup to keep up with the different vendor changes 
● Work with various system management tools to enforce security updates and patches
● Setup and decommission user accounts to services on-prem and cloud-based in a Single
Sign-on environment
● Support user systems in a Windows and Mac environment
● Coordination and scheduling for testing of audio/visual equipment prior to corporate-
wide meeting events
● Participate in an on-call rotation schedule
Requirements/Qualifications
● Minimum 2 years of experience in an IT support role for a high growth startup company
● Minimum 2 years of experience in end-user support in a Microsoft Active Directory
environment
● Minimum 2 years of experience in working with audio/video services like Zoom
● Minimum 2 years of experience with supporting Mac OSx and Windows operating
systems
● Minimum 2 years of experience with troubleshooting and resolving networking LAN,
Wifi and VPN issues
● Familiar with application assignment using SSO and reset MFA devices
● Excellent customer service skills
● Need to be able to work:
o One starts at 6 am to 2 pm local time OR
o Another starts at 1 pm to 9 pm local time

Educational Qualifications
 
Graduates from recognized and accredited universities / Colleges only

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