IT Support Analyst

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across EMEA are conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. Places to collaborate and share knowledge across multidisciplinary teams, the offices also provide the perfect space to meet virtually with our colleagues across time zones.

Offices in Theale, London, Paris, Geneva, Zurich, Or Yehuda, Beirut and Prishtinë cover our financial technology solution suite and delivery model, supporting our customers across sales, programme management, operations, technical support, and development hubs.

 

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily.

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

 

Role

We are looking for an IT Support Analyst to innovate, win and grow with us in Kosovo!

An IT Support Analyst will have a key role in our Customer satisfaction by troubleshooting technical issues, providing timely feedback and accurately resolving other duties on our software solutions and platforms.

How you’ll contribute:

• Analyse, understand, and reproduce situations existing within our products.
• Define and request configuration and code solutions.
• Deliver high quality technical directives.
• Follow-up, resolve or escalate of cases using ITIL procedures.
• Track, describe and update the cases in our ITSM management system.
• Communicate clearly with the different internal, third party and client teams.
• Manage multiple cases in parallel.

If you have two or more of the skills listed below, we would like to hear from you.

• Experience with machine operating systems including Linux.
• Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes.
• Proficiency of Oracle SQL queries.
• Experience with Knowledge base management using KCS methodology.
• Knowledge of banking environment would be an advantage.
• Knowledge of Application Servers like WebSphere, WebLogic and, JBOSS.
• Bilingual with English and German would be an advantage.

 

We welcome talent at all phases of their career, understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.