About Sentry
Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.
With more than $217 million in funding and 85,000 organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.
About the role
At Sentry the IT and Security Teams work as one seamless unit. We have made major investments in software platforms, automation, and hardware over the last year. This is a dynamic, fast paced, organization were members of the IT/IS Team get exposure to some of the best solutions available. Team collaboration and constant communication is highly encouraged. In addition to regular work assignments and responsibilities, we encourage employees to propose their own ideas to increase efficiency or employee experience. These ideas can turn in to evaluations/approved projects that employees are allowed to work independently on, or within a team, up to 20% their time.
In this role you will
- Assist with user account provisioning/deprovisioning and access management for various cloud technologies
- Run IT onboarding and orientation for new employees
- Purchase, setup, deploy, and manage inventory levels of computer equipment
- Work alongside other support analysts, systems analysts, IT, and security teams to triage, escalate, and resolve employee-facing technology requests both onsite and remote
- Collaborate with team members to help lead a responsive, efficient, and effective help desk
- Troubleshoot workstations, peripherals, AV systems, and software platforms
- Play a role in maintaining the day-to-day operations supporting our existing IT systems, as well as, helping evaluate, select, and deploy new solutions and platforms
You’ll love this job if you
- Are passionate about delivering a great internal support experience
- Are results-driven and takes initiative, both independently and in collaborative environments
- Want to make an impact and be part of a world class IT team
Qualifications
- Strong technical aptitude and the ability pick things up quickly
- 3+ years of relevant experience in an IT support function
- Experience with identity providers, google workspace, macOS, mobile device mgmt platforms, SaaS
- A willingness to learn, grow, and identify when you need to ask for help
- Excellent verbal and written communication skills
- Previous startup/tech experience
- Flexibility (ability to work across multiple time zones) and ability to think quickly on your feet
- A positive attitude and willing to go the extra mile
Benefits
- Competitive salary and meaningful equity
- 100% medical, dental, and vision coverage for employees, 75% company-paid for dependents
- Monthly commuter subsidy
- 401k program
- Learning & Development stipend
- Charitable matching program
- Generous parental leave policy
- Flexible working schedule and vacation policy, work from home policy, and real work/life balance
- Catered lunches
- Company events (Hack Weeks, All Hands, quarterly social events) and friends and family events
- Relocation assistance - you are living in, or willing to relocate to the San Francisco Bay Area
COVID Vaccine Required - Reasonable Accommodations for Medical or Religious Reasons Considered
Sentry values diversity and inclusivity in our company and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
