iwoca is hiring an

IT Support Assistant

London, United Kingdom

We seek an enthusiastic IT assistant who has the desire to grow both their technical and client/customer care skills. You will be helping ensure iwoca employees are always provided with the greatest IT experience using their equipment and operational systems. You will form part of the front line of the IT department making sure that all user needs, queries or problems are identified, prioritised and resolved to a high standard. You will be exposed to cutting edge online systems in a fast paced, forward thinking organisation.

  • Triaging incoming support tickets, answering and escalating where appropriate.
  • Assisting the user onboarding and offboarding process.
  • Ensuring equipment stock levels are managed and tracked in asset systems.
  • Helping ensure users equipment and work areas are functional/ready for new starters.
  • Ensuring meeting room AV equipment is kept ready for use.
  • Student/graduate in a relevant field or a keen demonstratable interest in IT.
  • To have good general knowledge and experience with computer hardware, accessories and peripherals
  • Experience working with online systems, Gsuite, Office365
  • A basic understanding of networking/internet connectivity, WiFi and how to start troubleshooting problems
  • Strong written and verbal communication skills.
  • Have high attention to detail and take pride all work
  • To have a keen interest in IT electronic devices and gadgets etc.
  • Desire to learn and increase knowledge
  • Ability to work flexibly with people of different cultures, languages etc.
  • Ability to work within a team



What’s life like as an iwocan?

A lovely office in central London, right by Tottenham Court Road underground station

Two company retreats a year (in places like the French Alps or Spanish seaside)

Pool, ping pong, foosball tables and tournaments and yoga..

An ever-growing number of clubs including climbing, chess, football and boxing

Plenty of drinks and snacks in our office kitchen

A paid volunteering day each year, for you to support your chosen charity

Medical insurance from Vitality, including discounted gym membership

Stock options

Enhanced maternity and shared parental leave

A workplace nursery tax benefit scheme

25 days holiday and an extra day off on your birthday

Extra leave if you want to travel or study

Flexible working

Cycle-to-work scheme

We’re obsessed with learning.

Tickets to tech conferences across Europe

Company-wide talks with internal and external speakers

A calendar of meetups we host at our office

Access to platforms like Treehouse if you want to learn to code.

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