Onfido is hiring an

IT Support Engineer

London, United Kingdom

We’re creating a more open world, where identity is the key to access.

Onfido is the new identity standard for the internet. Our AI-based technology assesses whether a user’s government-issued ID is genuine or fraudulent, and then compares it against their facial biometrics. That’s how we give companies like Revolut, Barclays, Babylon Health and BlaBlaCar the assurance they need to onboard customers remotely and securely.


We are looking for a dedicated and enthusiastic new member of Onfidos IT team, to give world class support to our almost 300 Onfido employees both locally in our London head office, as well as remote support to our international offices.

The right candidate will have a solid history of supporting Mac devices (We are around 90% Apple devices), as well as have experience with Linux devices, Windows Server & Active Directory.

The candidate will also have excellent communication skills, and a positive “happy to help” attitude”.

You will extend support for all Onfidoers and continuously develop infrastructure in all locations so that there is:

1. Continuous development and maintenance - completion of projects/backlog

2. Adapt our security requirements and compliance controls

3. Excellent IT support - tickets are completed with the agreed turn-around-time


Technical skills:

  • Security and Compliance - experience with adopting ISO27001 and SOC2 compliance in an Office IT environment by implementing and operating the related controls. Also securing Office IT environments based on security best practices.
  • A good foundational knowledge of Networking and IT Infrastructure.
  • Support/Helpdesk - providing first level Office IT support
  • Asset Management
  • Audio Visual
  • MacOS


Hands on experience with any of -

  • Jamf Pro
  • Microsoft Active Directory
  • Google Apps / G Suite
  • Office 365
  • IdP experience (e.g OneLogin, Okta)
  • Endpoint/Mobile Central Management
  • Cisco Meraki
  • IT Automation - automating IT operations and maintenance tasks using scripting languages like shell/bash or python and code versioning systems.

To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido!


We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:

  • Share options
  • 25 days holiday, plus bank holidays
  • Pension with The People’s Pension (employer contribution 3% of base salary)
  • Personalised Financial Advice with St. James’ Place Wealth Management
  • Bupa Health Cash Plan (Level 2)
  • Sanctus mental health coaching
  • Flexible working
  • Childcare vouchers
  • Subsidised gym membership or home cleaning (50% up to £50 per month)
  • Free yoga classes, 5-a-side football bookings
  • Unlimited budget for any software or books you need
  • Free languages classes (currently Spanish, French and English)
  • A fully stocked kitchen with unlimited breakfast, drinks, snacks and fresh fruit every day
  • Clubs: Coding, Running, Theatre, Games, Poker, Movies and many more!
  • Quarterly socials (e.g. cookery classes, go-karting and private cinema trips)
  • Open and transparent culture - we meet for a Friday afternoon forum (OnFriday) to engage peers informally over drinks.

We are an equal opportunity employer and value diversity at Onfido. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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