Wolfram, creator of Mathematica, Wolfram|Alpha and the Wolfram Language, is seeking a Consultant to join its Wolfram Technology Group department as an IT Support Engineer. Day-to-day, our Wolfram Technology Group provides application support to Wolfram clients by phone and email, communicates customer feedback to other departments within the company and champions improvements to already exceptional products. Our team also trains clients in the functionality of Wolfram products, explains the benefits of using Wolfram products to potential clients and develops creative solutions to address the individual client’s needs with the aid of Wolfram products.
Responsibilities
- Providing installation technical support for Wolfram products to Wolfram customers by email, phone, chat and/or screenshare
- Setting up and optimizing production systems and computational clusters for Wolfram Technical Services clients and Wolfram customers based on advanced Wolfram technologies, such as Wolfram Enterprise Private Cloud, Wolfram Application Server, gridMathematica and others
- Providing in-depth IT expertise for consulting projects in Wolfram Technical Services groups, anticipating relevant issues as well as suggesting and implementing appropriate solutions
- Developing and providing in-depth expertise in configuration and optimization of Wolfram Enterprise Private Cloud
- Interfacing Wolfram technologies with third-party software and/or systems
- Providing system integration of custom Wolfram applications with clients’ existing local or cloud IT infrastructure
- Assisting with user authentication and provisioning components of custom Wolfram applications
- Providing application support for deployed custom Wolfram applications on clients’ production systems
- Setting up, monitoring and maintaining computer systems and networks on location in the Wolfram’s consultants’ office in Bhubaneswar, Odisha
- Consulting and collaborating with IT teams at Wolfram’s headquarters in Champaign, Illinois, USA
Requirements
- Bachelor’s degree in computer science, engineering, math, physics or a related technical or quantitative field
- Two or more years of experience in providing IT support at a medium-size IT company
- Expertise in supporting Windows, macOS, Linux and cloud-based systems
- Excellent written and oral communication skills in English
- Desire and drive to learn and self-educate
- Ability to articulate ideas and instructions
- Excellent problem-solving skills
- Knowledge of Mathematica, the Wolfram Language or other Wolfram products is a plus
Location: Bhubaneswar, India
Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.