Hatch is hiring an

IT Support Intern

Amsterdam, Netherlands

The Company

Hatch is a on a mission to make the world shoppable! By listing retail purchase options (both online and in-store) on brand websites around the globe, consumers have various buying options at their fingertips with an immediate path to purchase. Our platform imports product inventories from thousands of retailers on a near real-time basis. This allows Hatch to list offers or nearby purchase options for virtually any product worldwide.

The solution instantly adds e-commerce capabilities to a brand website without a need for brands to invest heavily in an e-commerce platform and operations such as logistics, support, returns, development, warehousing while acting in a highly competitive and knowledge intense e-commerce landscape. Hatch adds even more value by measuring retail sales conversion and providing brands with a real-time reporting dashboard.

Fee free to check our solutions out at https://www.gethatch.com/en/.


We value our people and make sure that working at Hatch is fun!

We love our health and have daily free fresh fruit for everyone. Next to that we have good Coffee (Jura), weekly company drinks, awesome quarterly company events and all kind of fun initiatives like the running club or the breakfast club.

We take work seriously but ensure we have a good work/life/fun balance. We even have a Ping-Pong table in the middle of the office!

The Role

As our new IT Support Intern you will be supporting internal staff with their technical challenges as well as optimizing our office & meeting infrastructure.


Responsibilities

Troubleshoot computer hardware, software or network issues –
Diagnose and resolve end-user PC, network or printer problems. Some expected areas of troubleshooting consist of: hardware, software (Office365, HubSpot, etc.), video conference (Skype for Business), e-mail setup, local-area network access problems, VPN setup etc.


Installation of software or hardware– Provide assistance in the installation of approved software and hardware, clean and reinstall PC’s, etc.

Internship

The minimal duration for the internship is 6 months, however 12 months is preferred. A prerequisite for the internship is that you are currently following a study (any level) or that you finished a bachelor or masters degree no more than 2 years ago.


Requirements

  • Expert knowledge of MacOS & Windows 10

  • Expert knowledge of Office365

  • Preferred knowledge of HubSpot, OpenVPN, Skype for Business, Slack, Linux

  • Some experience resolving Internet, network connectivity & performance problems preferred

  • Ability to identify, troubleshoot and resolve a wide range of technical computer-related problems

  • Ability to be self-directed and work effectively

  • Has excellent communication skills: verbal and written

  • Has excellent problem-solving skills

  • Has excellent customer service and interpersonal skills

  • Have a friendly demeanour, especially when interacting with staff

Benefits

Hatch provides excellent benefits including:

  • Being part of a successful fast-growing company;

  • Top location in Amsterdam, next to a beautiful park;|

  • Talented and progressive international team;

  • Free fresh fruit and good coffee;

  • Weekly drinks and awesome quarterly company events;

  • Agile work environment;

  • Start-Up / Scale-Up culture & mindset;

  • An active (expat) community (breakfast club, running club, etc.)

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