EverQuote is hiring an

IT Support Representative

Cambridge, United States
Full-Time

 EverQuote Inc. is looking for a talented desk side support technician with strong Mac skills to join our growing IT support team.  The ideal candidate will excel in high quality phone, remote, and desk side support and show initiative in managing the support process for each customer from beginning to end. This role requires demonstrated ability to be an active learner and become proficient in company standard systems, processes and software.

 

Responsibilities:

  • Monitor, field and triage support tickets using our internal ticket tracking system
  • Configure and install new computers, printers, cell phones and other peripherals
  • Manage PC/Laptop setup and deployments for new employees using standard hardware, images, and software
  • Design and document internal procedures to help build an empowered end user community
  • Help build a knowledgebase of common problems and solutions to reduce ticket inflow
  • Manage hardware and software inventory systems and enforce asset tracking
  • Alert and create order requests when supplies are down
  • Work on projects on an as needed basis, including facilities tasks, setting up projectors and providing assistance during hosting of company meetings and events

 

Requirements

  • Must have 1-2 years of experience working as a Desktop Support Specialist or comparable technical role.
  • Experience working with help ticket tracking software.  (Jira a plus)
  • Excellent computer skills/knowledge required, as well as the ability to solve problems and troubleshoot
  • Well-organized and able to work on multiple tasks under pressure
  • Basic knowledge of TCP/IP, DHCP, DNS
  • Ability to work cross functionally with various teams
  • Excellent customer service, interpersonal and communication skills
  • Ability to travel to our Cambridge HQ and Woburn remote office locations
  • Self starter with an drive to learn and develop new skills and technologies
  • Ability to lift up to 50 Lbs

 

Why EverQuote?

 

  • We are one of the fastest growing companies in Boston history
  • We employ completely data-driven decision making
  • We encourage creative thinking, independent responsibilities for business results & team collaboration
  • Lunch catering to the office, company outings to local restaurants, day trips, company outings and more
  • Competitive salaries, excellent benefits, stock options, and a relaxed & flexible work environment
  • We have lives outside of work. We are musicians, athletes, filmmakers, gamers, authors, and more.