Carvana is hiring an

IT Support Specialist

Phoenix, United States

ABOUT CARVANA

 

At Carvana, we’re tackling one of the largest, yet-to-be-disrupted markets in the world – the $1T per year U.S. car market (yes, that’s $Trillion with a “T”). We provide a seamless, 100% online car buying experience for consumers from end-to-end: acquiring, inspecting, and certifying high quality cars, providing 360° high-res photography inside and out of the vehicle, generating real-time financing and warranty options, and delivering the car to our customers’ doors in as little as 24 hours with a 7 day money back guarantee. With no dealerships or commissioned sales people, we save thousands of dollars per car in expenses that we pass on to our customers.

 

Recently named Forbes’ 5th Most Promising Company in the U.S., we offer the excitement, culture, and opportunity of a start-up, with the capitalization and infrastructure of a much more established business. For more information on Carvana, take a look at our company introduction video.

 

 

WORKING AT CARVANA YOU WILL NOTICE THAT…

You'll need to be a great communicator, a brand ambassador and possess the know how to get the job done.

We expect bright people, willing to roll up their sleeves, take on new assignments and juggle many things at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day.

In our down time we have ping pong and corn hole (or “bags,” depending on where you’re from) tournaments.  However, the pace is pretty quick around here, so you'll need to be prepared to keep up.

 

WITH GREAT POWER COMES GREAT RESPONSIBILITIES

As we enter a hyper-growth period with new markets, more cars and bigger challenges, our teams will get by with a little help from their friends, the IT Support Specialists! Are you a Jack of all Trades with a particular tech bent? We’ve been looking for you. Here's what to expect:

  • Communicate site maintenance and process changes across teams
  • Act as keeper of the helpdesk 
  • Research appropriate technologies that will scale with us for years to come
  • Work closely with DevOps and various internal stakeholders
  • Assess and escalate issues with our website
  • Serve as liaison between IT and other departments, aka translate complicated tech jargon
  • Tackle assorted projects with our Product, QA and Development teams
  • Manage vendor relationships as needed
  • Documents solutions to problems and recommends changes to the  system and/or site  to prevent recurrences
  • Documents and provides feedback on problematic trends and patterns associated with customer support, including viable recommendations for improvement
  • Provide assistance with potential weekend or after-hours troubleshooting

 

REQUIRED SKILLS AND EXPERIENCE

The qualifying candidate must be enthusiastic, energetic, organized, and self-motivated, with the ability to interact and communicate with all levels of the organization. You should also have:

  • Crazy good communication skills
  • At least a year of experience with object oriented programming
  • Knowledge of SQL
  • Some experience working in or troubleshooting Salesforce
  • Proficiency in Excel
  • Comfort with one-on-one interactions and training
  • Project management skills with an eye for opportunities to improve process
  • Ideally, some experience with a company experiencing hyper-growth

 

WHAT YOU CAN EXPECT IN RETURN

  • Full-Time Salary Position
  • Medical (employee healthcare fully covered by Carvana), Dental and Vision benefits
  • 401K with company match
  • Fun perks, like all the snacks your heart desires, iced coffee on tap, and a basketball court
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization

 

LEGAL STUFF

Hiring is contingent on passing a complete background check.

Carvana is an equal opportunity employer.