PlayStation Global is hiring an

IT Support Specialist (Contract)

San Francisco, United States
Contractor

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

IT Support Specialist (Contract*)

San Francisco, CA

*Please note, this is a temporary position through our staffing partner, Yoh. The length of contract is 1 year with the possibility of an extension. 

San Francisco, CA 

The IT Support Administrator will be responsible for the consistent delivery of exceptional IT support. Specialization within Development & Engineering Support will be the focus of this role. Additional responsibilities will include working through escalations, projects, and focus on raising the bar on quality of service.

Responsibilities:

  • Department Liaison specializes in Developer and Engineering support for specific dept at SIE.
  • Provide technical support on incoming hardware/software issues and service requests.
  • Ensure timely follow up and status updates until issue is resolved.
  • Address high priority issues quickly and thoroughly.
  • Provide direct support for Windows, Linux, and MacOS endpoints. Ensuring they are up-to-date and complaint with corporate IT standards.
  • Maintain up to date patching and execute security end-point remediations.
  • Assists in providing root cause analysis and resolutions to trending end user issues.
  • Create and maintain internal KB documentations with an attention to detail.
  • Ensure proper update to inventory and asset management system.
  • On-call assignments required to expertly support our global 24/7 business operations.
  • Perform related duties as assigned or requested.

Qualifications:

  • At least 3 years of on-site desktop support and customer service support experience.
  • At least 1 year of hands-on Executive Level Support.
  • Must have strong experience with Windows 10 and macOS, especially in an enterprise environment.
  • Experience with supporting mobile devices (iPhones, Android Smartphones and tablets) under MDM solution.
  • Experience supporting cloud-based IT environment (O365, GSuite, Box, SAP, Okta …etc.).
  • Experience supporting standard desktop applications (MS Office, Office 365, Anti-virus …etc.). • Experience supporting/troubleshooting in a SCCM and JAMF environment.
  • Experience with enterprise ticketing systems (Service Now, Remedy, JIRA…etc.)
  • Strong understanding of Active Directory user and Exchange mailbox administration.
  • Hardware troubleshooting experience with Laptops, Desktop, and Network Printers.
  • Excellent written and verbal communications skills, as well as being able to explain technical concepts in non-technical terms when necessary.
  • Strong sense of urgency, self-motivated, and able to handle a fast-paced, dynamic environment.
  • Ability to analyze test results or error logs.
  • Ability to comprehend the consequences of situations and take appropriate actions or escalate for timely resolution.
  • Ability to work varying hours, including evenings, weekends, and holidays as required.
  • Ability to move or lift heavy objects weighing up to 50 lbs.

Desired qualifications:

  • Associates degree in Information Technology, B.S./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred.
  • Microsoft or Apple certifications preferred but not required

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity, marital status, genetic information or membership in any other legally protected category. 

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in PlayStation.

#LI-SF1

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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