Human Interest is hiring an

IT Support Specialist ll (East Coast Hours)

San Francisco, United States


Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

Social Security, our nation’s retirement safety net, is projected to be insolvent as soon as 2035, making employer-sponsored 401(k) plans the primary retirement savings vehicle in the U.S. Nearly half of all working Americans are not saving enough for their future because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium sized businesses to offer employees a path to financial independence through retirement savings.

Our values are the guiding principles we use to build solutions for plan administrators and participants. They reflect our point of view on what’s important and what’s right:

In it for customers, autonomous & accountable, outcomes driven, inclusive collaboration, and decisive.

What you get to do every day 

  • Provide remote tier 1/2 support to employees, contractors, and consultants at Human Interest.
  • Assist IT personnel in the roll-out of projects and execution of projects assigned. 
  • Assist in the development and documentation of systems, processes, and procedures, including internal knowledge bases and training materials.
  • Participate in onboarding and off-boarding of user accounts. Including manual account creation and group assignments in Okta.
  • Help in the maintaining and automation of user account permissions/access (create, update or delete).
  • Participate in an after-hours support rotation schedule as needed.

What you bring to the role

  • 3+ years of IT corporate experience
  • 3+ years experience administering Google Workspace, any SSO system, and/or Atlassian Confluence/JIRA
  • Proven ability to communicate technical information to non-technical staff, written and verbally
  • Programming experience using no-code solutions (i.e., Workato, Okta Workflows, BetterCloud, or similar tools)
  • Exceptional active and attentive listening skills to demonstrate interest and understanding to enhance SLA and business collaboration at all staff levels
  • Intermediate to advance support knowledge of Windows OS
  • Intermediate to advance support knowledge of macOS
  • Intermediate to advance understanding of Google Workspace
  • Intermediate to advance understanding of Okta or other SSO/IDP solutions

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

About Human Interest

We’re a high-growth, Series D-funded company that’s changing the retirement industry. Human Interest is seeking to build a best-in-class product to help small businesses give their employees a path to financial independence. Named one of America’s Best Startup Employers by Forbes, one of the Best Places to Work by the San Francisco Business Times, and a 2021 Top Company by Y Combinator, we’re looking for incredible talent to help us achieve our mission: ensuring people in all lines of work have access to retirement benefits. Human Interest has raised $305M and is backed by leading investors that include TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.

Inclusive collaboration makes us a better business

We deliberately build processes to create a workplace where all are welcome and accepted. We're proactive and purposeful in prioritizing diversity and inclusion internally not only because it's the right thing to do, but also because we believe it's the only way to effectively create products and services that can be truly helpful to all people.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

Human Interest employees must adhere to the Company’s security policies and Code of Ethics. 

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We comply with CCPA guidelines. 

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