Notion is hiring an

IT Support Specialist

New York, United States

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

About The Role:

Notion is looking for an IT Support Specialist! We are growing and we're looking to bring on a resourceful, security-focused, and people-centered IT Support Specialist that can help us continue scaling and establish best-in-class support for our end users. This individual will help us automate as much as possible, have a meaningful impact on our day-to-day IT operations, and spearhead Notion's IT presence in our New York office!

What You'll Achieve:

  • Drive our day to day IT tasks and continue to build efficiency and scalability in our processes
  • Act as a stakeholder for end user education through self help mechanisms including self help articles and user guides
  • Assist in employee lifecycle management including asset management, account provisioning and other processes
  • Maintain and manage inventory of hardware (computers, monitors, printers) and accessories

Skills You'll Need to Bring:

  • 4+ years experience in IT Support, IT Operations, Help Desk or similar experience
  • A high degree of confidence troubleshooting hardware or software in a predominately macOS environment
  • Experience in administrating Google Workspace, Zoom, Okta, Slack, and other SaaS applications
  • Clear and direct communication, both verbal and written
  • Ability to create IT documentation for technical and non-technical users alike
  • Create and support an autonomous IT support function for in-office and remote employees in a startup environment

Nice to Haves:

  • Understanding of network fundamentals (laptop connectivity, VPN and printing)
  • Ability to support and assist with Zoom AV infrastructure for onsite and remote events
  • The desire to “automate everything” combined with technical experience, such as Bash or Python scripting, and the ability to rapidly learn the technical skills required to do so

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

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