IT Support Specialist / SPOC - USSF

Job Description:

The PEX Training Specialist will provide dedicated, on-site PEX and training support for users across the five (5) locations outlined in the Performance Work Statement (PWS), or other temporary locations as requested by the Government. PEX Support will include but is not limited to providing support on PEX-related application, conducting and evaluating training documentation during Operational Review Board (ORB) situations, assisting in PEX-related meetings, generating PEX reports, and evaluating unit compliance with training regulations. The PEX training support which the PEX Training Specialist will provide includes conducting in-person as well as remote PEX trainings, conduct new user PEX trainings, provide instructor and evaluator PEX trainings, provide leadership PEX training, and finally provide crewforce management trainings as well as O6/General Officer level briefings and training. The candidate filling the position will provide assistance and troubleshooting software and hardware problems identified by the user. 

This is a hybrid role, which requires approximately 2 days per week in office on Peterson SFB and 3 days per week working from home. 

Duties/ Responsibilities 

• Provide PEX IT Support and potentially some user training 
• Perform monthly unit data audits to include task/mission, training, evaluation inputs to ensure compliance with Space Force directives
• Troubleshoot PEX software problems identified by the user, resolution and tracking to include logging problem, duplicate though testing, and analyzing until resolution
• Assist in the creation of PEX Training documentation
• Responsible for establishing user account training profiles, system defaults, modifying access and execution permissions, implement and refine security procedures and practices
• Provide PEX capabilities evaluations and guidance to customers on-site and at various locations for compliance with Space Force instructions and processes
• Provide database support to geographically separated units either virtually or onsite
• Represent PEX database team during meetings, briefings and conferences

Required Skills/Abilities

• Experience being point of contact to U.S. Government personnel
• Experience troubleshooting complex software systems
• Active TS/SCI

Nice to Have Skills:

• Experience with USSF mission sets

Education and Experience:

• 3-10 years of experience

Travel Requirement:

• Opportunity to travel occasionally 

Clearance Requirement:

• TS/SCI

Salary Range: 

$65k-$80k annually

Dynamo is a full lifecycle digital transformation company providing best-in-class technology and mission support services to our clients. An SBA 8(a) Program participant, Dynamo maintains SBA 8(a) Mentor-Protégé Program Joint Ventures, providing us significant scale and further deepening our capabilities. Dynamo’s mission is to lead the digital transformation industry and provide best-in-class solutions for our clients with a truly human touch. ​

We leverage industry leading practices to empower our clients, ultimately providing them with the necessary tools, knowledge, and information required to successfully achieve their strategic goals, while optimizing their operations. ​

Through our partnerships, boldness, and authenticity, Dynamo goes against the grain of a traditional government contracting company by providing top-caliber team members, delivering quality results, and always exceeding expectations. 

Dynamo Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.