Snapdocs, Inc. is hiring an

IT Support Technician

Denver, United States
We are looking for an IT Support Technician to join the growing InfoSec team in our downtown Denver Office. This high impact role is an opportunity for you to shape the foundation and business process in which the IT support team operates. This role requires wearing many hats, working with a vast range of tools & technologies while supporting the entire company through a high growth period. If that sounds exciting, then we have a position for you.

Snapdocs is an early-stage technology platform, backed by blue-chip venture capital firms like Founders Fund, SV Angels, Sequoia Capital, F-Prime Capital and Y Combinator. We are tackling the $1.75 trillion U.S. mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and ultimately a better home buying experience to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in... 

Reporting to our IT Manager, you will contribute to all IT support needs at Snapdocs which will include supporting multiple offices, remote users, and vendors. You will primarily be responsible for the support, administration, and maintenance of desktops, laptops, software, and associated peripherals. Duties of this position include the installation, configuration, and support of operating systems and applications; participation in remote site administration, troubleshooting, and production support activities. As an early addition to the support team, you will collaborate cross-functionally to troubleshoot all internal hardware and software related issues.  

Our ideal candidate has at least 3+ years of overall work experience supporting a diverse range of  IT projects from rolling out IT infrastructure, applications, connectivity across various locations and requirement levels. Over the years, you have gained hands on experience providing hardware and software support to an organization spanning from the management of email, GSuite, Slack, Zoom, and other corporate applications. You can configure new computer hardware and software (mostly Apple Product Line, MacBook Air, Pro, Jamf) with ease. Performing upgrades, troubleshooting desktop issues and applications comes natural to you. When required, you can take service calls and either resolve them or escalate them Internally or with Platform Support entities. Direct experience utilizing Service Desk systems to maintain records of requests and responses for support issues while building a knowledge base source or record will be essential. It will be icing on the cake if you had experience working with OKTA, diverse Antivirus tools, Asset Management solutions, & VPN Support. Ability to collaborate cross-functionally (this role will touch every piece of the organization), patience (communicating IT to IT novices), bias for action (we’re a startup), time management skills and attention to detail (of course!), will be the foundational attributes that will set you up for success in this role. 

Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team members to make smart decisions. This means we value independent work as well as collaboration. We provide a range of excellent benefits ranging from the standard stuff (matching 401(k), free lunches, 21 days PTO!) to the not so standard (10-year exercise window on your options (!!)) and our location in the heart of Downtown Denver is super convenient.  

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