About Robin:
Robin is the leading hybrid workplace experience platform. Since 2014, we’ve empowered people to do their best work by building tech solutions that fuel vibrant workplace experiences. Our platform redefines work and community building for hybrid companies everywhere. With industry-leading desk and room booking software alongside our powerful workplace analytics, our mission is to empower people to do great work and foster a sense of community.
Hybrid Work. We believe the best work gets done when employees have the best of both worlds. Some days that's working from home and there are other days when that takes place at our Robin HQ, located in the Seaport District of Boston. Our teams value the energy of in-person collaboration and the productivity of heads-down remote work. We empower our Robinauts to choose what works best for them, team policies are set at a department level.
Robin is a cloud first company for both our SaaS product and the tools we use. Our employees use the latest Apple MacBooks. Security and data protection are a top priority for Robin. We are looking for a security oriented person with previous experience in a cloud first start up. Robin is a hybrid company with employees remote and in the office. It is the responsibility of the IT Support Technician to ensure the office gives the best work experience possible through the ongoing maintenance and improvement of Robin’s IT and conference room systems. This requires an on-site presence at our Boston office.
We’re looking for an inspiring IT Support Technician to report directly to our Director of Systems Operations/DPO and focus on building out and maintaining our in-house IT support.
This role is interesting because:
- You will work directly with Robin’s leadership team to translate business requirements into technical requirements.
- You will take ownership of Robin’s office network and audio/visual requirements, ensuring high availability. Be available on-site to ensure smooth running of Robin’s IT and conference room requirements
- You will work cross functionally to design, implement, and manage new processes, including a robust automated onboarding/offboarding, device management for Apple laptops, access point management for Robin’s AWS cloud, and ensuring that IT meets Robin’s security and compliance requirements.
- You will be responsible for the migration of all of Robin’s SaaS platforms to SSO with Okta provisioning where supported. Provision and administer access to platforms such as Google, Slack, Github and Jira.
- You will provide ongoing support and configuration of SaaS systems to streamline delivery of services to the user community.
You are qualified if you have:
- Hands-on experience providing IT support at a SaaS company and a strong understanding of security and its importance in this environment
- Experience with Apple hardware, macOS and iOS, Mobile Device Management (Jamf strongly preferred), SSO and SAML provisioning with Okta, and audio-visual and video conferencing equipment experience (Our primary system is Google Meet)
- An understanding of network fundamentals (office hardware is currently Unifi)
- A self-starter mentality with good written and verbal communication skills and a passion about technology
- Scripting capabilities in bash, perl or similar
How our values show up in this role:
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Drive: You will drive the direction of Robin’s IT requirements in line with company objectives.
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Innovate: You will be always on the lookout for new ways to streamline IT processes.
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Adapt: You will adapt to an ever changing environment, recommending new systems and processes as the company grows.
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Unite: You will be the go to person for all things IT related, working closely with HR and other departments to ensure a smooth onboarding process and ongoing support for all Robinauts.
Benefits:
- Medical & Dental Insurance through Blue Cross Blue Shield covered at 100% for employee-only plans and 85% for family members.
- Vision Insurance offered through EyeMed
- Company sponsored 401k with up to a 3% match
- Incentive Stock Options
- 100% Paid Parental Leave
- Flexible vacation time (that we actually use!)
- 12 company holidays
Perks:
- Work from Anywhere
- Professional Development Stipend
- Talent Referral Program
- Recognition perks through Blueboard
- Travel to HQ for Remote Employees
We Celebrate Diversity
Robin is committed to creating a workplace that reflects the world around us. We believe that the key to good work is empowering our people and we know that diversity and inclusion are a large part of this equation. Our realities shape our everyday experiences and it’s our responsibility to our employees, our customers and our communities to address the issues with workplace representation. Robin does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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