Canary is hiring an

IT Technical Support Engineer - Entry-Level

New York, United States

Hi, we’re Canary… a NYC-based startup that helps people connect to their family, their community and their home in new ways. Our first product is an award-winning, all-in-one home security device that makes it easy to not just see, but understand what’s happening in your home from anywhere.

The Role:

We’re primarily an engineering company, but at times, we all need help with our tools and systems. You’ll be the primary contact for day to day technical support for all office based technology. You’ll head up our ticketing system and ensure that problems are resolved in a timely and efficient manner. You’ll take that data and propose changes to existing end user experiences and/or tools. You’ll also have the opportunity to learn and work on backend systems that support our growing enterprise corporate infrastructure, from the ground up.

What You’ll Be Up To:

  • Responding to and resolving all day to day technical support requests via our ticketing system, chat, email, or in person
  • Deploy new hire setups (Desks, Monitors, VOIP Phones, etc)
  • Deploy new hire laptops
  • Provision and track loaner machines
  • Documenting technical processes for end user consumption
  • Support office based video-conferencing events (Audio/Video Support)

What You Should Have:

  • 1-2 years of technical support in a professional environment
  • Experience with support ticket management and tracking
  • Strong customer service, problem solving and teamwork abilities
  • Outstanding communication and interpersonal skills
  • Technical knowledge of Mac OS 10.10.x, 10.11.x, iOS and Android
  • Basic knowledge of Windows 10
  • Network fundamentals (laptop connectivity, VPN, printing)
  • Familiar with Google Apps (Gmail, GCal, GDocs, etc)
  • Basic knowledge of audio/video troubleshooting and support

Bonus Points:

  • Experience with JAMF (Casper Suite)
  • Experience with enterprise A/V (Telepresence, Hosted Video Conferencing, Live Streaming)
  • Experience with Atlassian Products (JIRA and Confluence)

 A Little About Us:

We’re Canary, a New York City-based startup that believes the best technology makes you smarter, puts you in control, and gives you access to the information you need. That’s why we’re dedicated to developing easy-to-use technology that protects, empowers, and has a meaningful impact on people, families, and their communities.

Our first product made Indiegogo history as the most successful connected home crowdfunded product ever, and has proven that there’s a real demand for a simple, intelligent, all-in-one home security device. We think it’s because Canary does more than protect your home; it gives people control, connects them to their loved ones, and helps them hold on to the moments that matter.

We're looking for brilliant, talented people who love toppling giants, working autonomously in small teams, solving challenging problems, and developing real solutions for everyday use. If that sounds like you, come join us and help us make the world feel safe and secure.

What can we give you?

  • Comprehensive health insurance.
  • Daily catered lunch.
  • Flexible work hours.
  • Unlimited vacation.
  • Reimbursement for commuter costs.
  • A beautiful and industrial office space.