MongoDB is hiring a

JIRA Integration Engineer

Palo Alto, United States

Contract position

The Technical Services team at MongoDB is responsible for ensuring customer success in their use of MongoDB through providing expertise on application and schema design, optimizing performance and solving scalability issues, resolving production outages, designing and reviewing operational procedures like disaster recovery and business continuity plans, and explaining the internals of MongoDB.

JIRA is used by the MongoDB engineering team to manage all of our software development projects.  We have an immediate need to integrate JIRA with the the MongoDB Support Portal, which is hosted on the Salesforce Service Cloud (SFSC) platform.  Specifically, we need a developer to build a plugin which will:

  • Allow for linking JIRA tickets to SFSC cases for display within JIRA
  • Synchronize selected case updates across both systems in a bidirectional fashion
  • Query linked cases using the ‘Issue Links’ option in JIRA
  • Negotiate the permissions associated with users of both systems, which in turn will govern a user’s ability to view and/or follow links between systems


  • Strong Java applications development experience
  • 2+ years of experience with JIRA, developing custom plugins and integrations
  • Familiarity with the Atlassian SDK
  • Working knowledge of Apex triggers, writing Apex classes, Apex controllers, test classes and developing Visual Force Pages
  • Strong written and verbal communication skills
  • Ability to work with cross functional teams