In the 1950s, global trade changed for good. The invention of the standardized container suddenly meant that transporting goods across the world became affordable. And with that, paved the way for globalization and global wealth. But contrary to the container, most surrounding processes have not been standardized nor innovated—and are still frustratingly complex, manual, and error-prone.
That’s why our ambition is to use technology to simplify the logistics of global trade, making the processes around the container as simple as the container itself. We do that by providing a neutral infrastructure that connects all logistics companies to remove friction and create economic opportunity.
Junior Customer Success Manager (f/m/d)
Our Customer Success team is part of the wider Customer department which includes specialist teams for CS, Operations, and Service. As our Junior Customer Success Manager, you will oversee an assigned Client portfolio and will be the single commercial point of contact for them, ensuring their success, renewals, and upsells. In this role, you will manage a wide range of Client segments using a number of approaches ranging from High Touch (including Personal Meetings and QBRs) to Low and Tech Touch for scalability. Your mission is to manage, own, and grow your Client portfolio's business and revenue.
You are proactive, independent, and organized, and can maintain a positive and professional relationship with all clients. As an Account Manager, you have the drive to make clients successful and provide all-time support.
Your responsibilities in a nutshell
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