Hailo is hiring a

Junior Driver Services Manager

Dublin, Ireland

About Hailo

At Hailo, we understand that life is busy enough without the little, everyday frictions getting in the way. Our immediate task is to make getting around hassle-free for everyone.

For passengers that means a beautifully slick smartphone app where you hail cabs you can’t see, watch them arrive live, payment is effortless and receipts just appear in your inbox. It’s magic.

And for drivers it means finding passengers they’d otherwise miss, earning more efficiently and enjoying every shift just that little bit more. Hailo simply makes things easier.

And the even better news? We've recently merged with mytaxi, which means we are part of the largest network of licensed taxis in Europe.

The German based mobile App mytaxi is the world`s first taxi app with a direct connection between the passenger and the driver, founded back in 2009. To date, mytaxi operates with a fleet of over 45,000 taxis and the app has been downloaded over 10 million times. With around 200 employees in thirteen offices, mytaxi is spanning across Germany, Austria, Poland, Spain and Italy, ready to continue it’s global take-off.

Since September 2014, mytaxi is a 100% subsidiary of the moovel GmbH (Daimler AG). This recent acquisition was another important step for mytaxi`s vision, to become the largest and most successful taxi app in Europe.

On the cusp of being a start-up company to becoming a medium-sized business, mytaxi represents a strong team spirit and an uncomplicated company structure, in which every team member is able to make a strong impact and achieve personal and company goals.

Become a part of one of the most successful European start-ups and join the Hailo team in Dublin.

We are looking to recruit a highly motivated full time Junior Driver Service Manager with a great work ethic to join the Hailo team.

Key responsibilities and accountabilities:

As Junior Driver Services Manager you will be responsible for the acquisition, training and motivation of the mytaxi taxi fleet in Dublin, and your direct report will be to the Senior Driver Services Manager, Ireland.

  • Responsible for driver acquisition, training and development
  • Face to face interaction and explanation of user interface to the drivers
  • Active support and customer service for the taxi drivers
  • Monitoring of driver activities and reporting the feedback of the results
  • Management of (CRM) Customer Relationship Management process for drivers