Pipedrive is hiring a

Junior IT Operations Specialist (Tartu)

Tartu, Estonia
We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 1,000 people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

Our IT Operations team in Tartu is looking for new members to join! The IT Operations team maintains and improves Pipedrive’s technical systems to ensure all employees have the right tools (both hardware and cloud applications) to perform their daily work. The team also works closely with the Infosec department in implementing and enforcing the security and compliance requirements.

Your new adventure:

  • Support employees with macOS, Linux and MS Windows operating systems
  • Troubleshoot and fix network connectivity issues for employees and service computers
  • Plan, install, maintain and support audio-video infrastructure for users and local/online meetings 
  • Prepare and research hardware procurement
  • Setup, configure and enroll computers for employees
  • Provide IT onboarding for new employees
  • Research and address IT requirements for current and future projects accordingly 
  • Document IT and audio-video documentation and articles for team members and employees
  • Participate in internal projects aimed to improve existing systems and onboard new technologies and tools 
  • Ensure local and global IT and security awareness

Does this sound like you?

  • Excellent communication skills
  • Fluency in written and spoken English
  • At least one year of experience in providing IT support
  • Understanding of basic networking
  • Ability troubleshoot issues in macOS, Linux and MS Windows
  • Knowledge of basic audio-video hardware and setup
  • Ability to work with vendors to procure hardware and manage inventory
  • Knowledge of enterprise collaboration applications such as Google Workplace, Slack, Atlassian and more (SaaS)

Why Pipedrive?

  • A value-driven work environment where people come first
  • A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
  • A team serious about getting things done while not taking ourselves too seriously
  • A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
  • Flexible working hours as long as you’re there for your team members
  • Freedom to execute your ideas with a passionate and motivated team supporting you
  • Lots of room for personal and career development, with internal and external training opportunities
  • Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more) 

  • Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

    Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company.  Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

We are looking for an IT operations specialist to ensure our employees have the right tools and systems to perform their daily work properly.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

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