Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Key Account Executive is responsible for providing support to the assigned marketplace accounts under the Key Accounts (KA) Team. Associates under KA are expected to monitor the marketplace accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met.
The objective is to maintain a positive relationship with Ninja Van's international clients and cater not only to their day-to-day operational needs but also be a quick-response team that handles situations and escalations as they pop-up.
In addition, Key Account Executives will also be responsible for the following tasks:
Builds familiarity in the daily needs of the assigned account and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis.
Publishes daily reports and provides basic data analysis to internal/external stakeholders, and sub-shippers, where and when applicable.
Other tasks that may be assigned by the Key Account Lead or Key Account Manager.
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