We are looking for an experienced, German-speaking Key Account Manager to join our our team and help expand Uniplaces in Berlin.
As a Key Account Manager you will be responsible for a broad range of account management tasks, with a focus on delivering growth in revenue and occupancy to our accounts. You will have to find potential new Key Accounts, approach them and persuade them to work with Uniplaces. Once you sign them as Uniplaces clients, you will also be responsible for building a strong relationship with them, keep them engaged, have their listings always up-to-date and ensure they get bookings and maximize their occupancy rates.
You will be part of an energetic local business development team tasked with growing the supply and getting the word out about Uniplaces in the German market. You must be fluent in German and English.
This full-time position is based out of our vibrant office at WeWork in Berlin, reporting to the General Manager for Germany.
You will be responsible for managing our key accounts in your market; and working closely with them to drive occupancy rates and revenue for their properties. This involves:
Ensuring all accounts maintain high response and capture rates and are accepting bookings from our platform
Proactively looking for ways to improve the quality of their offers, and maximize the potential of each account
Negotiate terms, conditions, pricing and any other aspect of our relationship with the accounts to drive revenue and bookings
Ensure all offers from each account are updated on our platform, with updated availability data, pricing information and up to date photos and descriptions
Train accounts on our product, processes and policies
Coordinating with the central teams (key account support, onboarding, bookings) to confirm bookings, resolve issues, cancellations, complaints or anything else related to your accounts
Communicate effectively within the business to the relevant departments
Maintain a strong relationship with the accounts - they should know you same as people from their own team!
Serve as the link of communication between key customers and internal teams
Source and acquire new accounts and get them to join Uniplaces
Provide regular and accurate reporting vs targets to your direct manager and the functional coordinator
You will be measured on the performance of your key accounts, taking into account size of portfolio, bookings, occupancy rates, capture rates and response rates. Therefore, all actions with others teams and with the clients must be focused on improving these KPIs.
Native German and fluency in English is required; other languages are a big plus
Experience in Sales/Business development/Account management/Customer Support
Experience in Real Estate/Student accommodation/Hospitality is a plus but not a must
Demonstrated ability to collaborate, build and maintain relationships internally and externally
Strong analytical skills and attention to detail; understanding and implementation of key performance indicators are critical
Economic and commercial mindset, Understanding the business needs of clients
Strong face-to-face, phone and written communication, presentation and negotiation skills
Results-oriented, and able to prioritize workload, and able to work independently
Self-motivated, pro-active, responsible; and flexible
Already based in or willing to relocate to Berlin
Master the Microsoft Office or Google G Suite (Google Docs)
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