Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Key Account Manager is responsible for providing support to the assigned marketplace accounts under the Key Accounts (KA) Team. Managers under KA are expected to monitor the marketplace accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns. In addition, managers are expected to closely monitor the team’s required output, compliance to regulations and work instructions. In building a high-functioning team, managers must also conduct regular performance reviews and provide recommendations to improve employee morale and productivity.
Managers under KA Team will also be responsible for the following tasks:
a.) Relationship building
b.) Stakeholder Management/Client Coordination
c.) Needs/Requirements Identification
d.) Trend Research
e.) Other tasks that may be assigned by the Head of Key Accounts
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