Agoda is hiring a

Key Accounts Manager - NYC

New York, United States

Classification of the position: Exempt

Key Account Manager

As Key Account Manager, the main objective is to drive the business development and account management initiatives, for new and established hotel chains that are headquartered in the US market.

In doing so, this individual will possess strong strategic sales and/or business development skills, exposure to large contract negotiations and/or long sales cycles. In addition, the capability to establish and develop good working partnerships with both internal and external customers will be a key to the success of the role. A ‘make it happen’ personality, disciplined work habits, and attention to detail will all be required for ongoing success.

Responsibilities will include: (1) supporting the achievement of Agoda’s commercial goals with new and established hotel chain partners (2) contract negotiation, including creating/managing a business development pipeline (3) identifying opportunities to enhance Agoda’s performance with key accounts (4) training  processes and procedures related to key account hotel management (5) reporting and analytics


Responsibilities of the role:

  • Ensure revenue goals for key accounts are exceeded
  • Establish and manage a business development for new chains in the local market
  • Contract negotiation
  • Ensure price competitiveness of products from chain partners on Agoda
  • Implementation of enhancements to improve hotel performance
  • Internal communication of best practices and knowledge
  • Work with chain partners to further their business objectives in line with the overall strategic objectives of Agoda
  • Monthly and weekly reporting and analysis
  • Share relevant data and information with partners to ensure a high level of communication and feedback to optimize performance
  • Coordinate with local / global teams to executive new property roll outs and other optimization projects
  • Communication of new Agoda initiatives and products to key contacts  
  • Handle rate and technical enquiries from internal and external stakeholders



Work/Project Leader”: answers general questions and provides assistance; maintains assignment completion schedules; performs the same tasks as others.

Junior position, managing up to 5 people


Independent Judgment and Decision-Making:

Very General Supervision

Required Skills:

  • Ability to communicate value proposition to potential partners;
  • Strong interpersonal skills and mature demeanor;
  • Strong numerical and analytical skills;
  • Energetic, persistent with a driven personality;
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint;
  • Team player;
  • Professional “get it done” attitude and work ethic;
  • Strong attention to detail;
  • Highly disciplined work habits;
  • Adapts well to and is energized by change;
  • Creative and Innovative
  • Leadership experience

Required Experience:

  • Bachelor’s or equivalent degree required;
  • 4+ years hospitality/OTA experience or equivalent
  • Sales and/or marketing experience
  • Experience leading a team and training
  • Proven record in achieving company objectives and targets
  • Understanding of the online travel sector
  • Exposure to large commercial account management conversations and / or contracting

Other great things about working at Agoda:

  • Summer office hours program, where weekends start early
  • Centrally located in Empire State Building
  • Private Insurance with excellent Medical, Dental and Vision coverage
  • Discounted gym membership
  • Discounted visits to the Empire State Building rooftop viewing area
  • Company matched retirement plan
  • Generous paid time off including vacation time and holidays
  • Employee hotel discounts
  • Monthly team parties