Viva Wallet is hiring a

KYC Operations Analyst

Marousi, Greece

We are looking for an experienced KYC Operations Analyst to join our Customer Service team in Athens, Greece. Reporting directly to the KYC Operations Officer, the successful candidate will be responsible for ensuring that all existing client relationships have undergone the appropriate client screening, as mandated by the relevant AML processes and the KYC procedures. The successful candidate will also need to be fluent in English & French. If you consider yourself as the ideal candidate for this exciting opportunity, apply now!

More specifically, as a KYC Operations Analyst, you will:

  • Assess and evaluate new account information, using various resources to confirm account information;
  • Perform the required KYC screening on existing clients by documenting and corroborating the information obtained on the client, as required by the KYC procedures;
  • Be responsible for the maintenance of client and account information in the respective bank systems, including information about authorized signatories;
  • Monitor the end to end process of client onboarding;
  • Handle all KYC related issues within the respective SLA’s;
  • Analyze existing policies and procedures relating to new customer research and account analysis to make suggestions for improvements to these processes;
  • Escalate appropriate risk items and drive issues to closure;
  • Sampling review of KYC records as to completeness, evaluating clients & merchants, according to established KYC policies and procedures, verifying that due diligence has been performed;
  • Track and report all documentation breaks, actively participate in initiatives to develop and enhance controls and efficiency (i.e. process/workflow improvement and technology solutions);


To be considered you should have:

  • Demonstrable previous working experience;
  • Bachelor's degree preferably in a relevant field;
  • Strong attention to detail;
  • Highly organized and have great teamwork skills;
  • Effective time management skills to develop and execute work plans within time constraints;
  • Excellent use of Greek and English language;
  • Fluency in French;


We are offering an attractive competitive salary and the opportunity for a rapid career development, working closely with a highly motivated team in a dynamic and fast- paced environment.

If you are willing to become part of our team of professionals and make a difference, please send a detailed CV to

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