Lead Product Designer

• We're seeking a passionate lead product designer to contribute to our design strategy and translate it into a simple and intuitive experience for our customers.

• You have extensive experience translating complex workflows into simple and intuitive design solutions. 

• You have a proven track record of understanding user needs through research and translating those insights into impactful product roadmap decisions.

• You influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap. 

• You communicate effectively with technical and non-technical stakeholders across all levels within the organization, showcasing strong storytelling skills.

• You mentor and coach designers to build a world-class design team, providing well-documented, actionable feedback on product and design.

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.

• 6+ years of experience designing enterprise and large-scale consumer SaaS products 

• Experience with Gen AI and conversational design is preferred.

• Experience facilitating cross-functional Design Thinking workshops, conducting qualitative and quantitative user research.

• Good understanding of design and product metrics

• Meticulous attention to details for comprehensive design reviews (interaction, visual design and UX copy) 

• Ability to balance diverse perspectives of stakeholders while upholding core design principles.

• Passion for problem-solving, with a strong focus on delivering user-centric value through design initiatives with measurable outcomes.

• Proficiency in industry-standard design tools like Figma, Miro etc.,

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.