Who are we?
Ten is the global leader in the highest quality lifestyle and travel concierge services. We are profitable, with revenues of £30+ million and are growing at over 40% pa, led by the UK (our home market), and our 17 strong global office network. Two million wealthy people currently use our services through corporate schemes and our private membership network. We have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service.
The biggest opportunities for us are being driven by digital - how we grow, manage our clientele and deliver our services. We are already online and mobile but it is early stage and we can do so much more from a successful base. Where we have launched digital we have already seen half of our activity migrate online. We have agreed plans to launch our digital platform to large numbers of the most valuable customers of many more of the world’s top premium brands.
Our digital offering already covers travel, dining, ticketing and retail - giving our clients access, pricing and expertise that is not available to the public anywhere else. Over the next 12 - 24 months we are taking this global, whilst maintaining our premium positioning and developing further strategic partnerships to embed our ever-improving digital services into our client’s daily lives. We are searching for a full stack Head of Engineering to take the Lead Developer role and build a new internal team to work in tandem with our (external) software partner.
Please have a look at the following video which explains the digital service in more detail (albeit it is a little dated) https://vimeo.com/142117052.
We’ve spent the last two years building a digital platform to power our online concierge service, working to serve high net worth members on behalf of financial institutions, luxury brands, and companies that place a premium on delivering excellent customer service.
We work globally and investing significantly in technology whilst embarking on a journey to being a product led organisation with technology at its heart. We have made significant programming and infrastructural advances in the past two years, and now have a solid base and foundation to work from. As a result, Ten’s digital platform is the first of its kind in the lifestyle sector.
This role will focus on building: teams (hiring talent to work under you); code (Python and Django – see below); and product growth. You will do this whilst working in partnership with the software agency we've worked with to build our digital products to date.
Amongst others, our stack comprises:
We use Python (and Django) because it’s easy and quick to build useful, functional, and beautiful services and applications in. We understand that there sometimes is only one way to really hit the brief, and – at other times – flexibility is key. As Head of Engineering, you’ll work with the Managing Director (Product & digital) to make these calls. The developers you build around you may not always be Python experts, but our Lead Developer (i.e. this role) should be. Either way, language should not get in our way of enabling us to design feature-rich software that truly meets our users’ needs.
It goes without saying: you’ll create new, maintain existing, and qualify pre-production and production environments and you / your team will be tasked with managing – and documenting – the technical requirements for the project in collaboration with the Senior Product Manager.
You’ll be a good fit for the challenge ahead if:
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