Refinery29 is hiring a

Lead Support Engineer

New York, United States

Who we are: 

Refinery29, the largest independent fashion and style website in the United States, delivers nonstop inspiration for smart, stylish and creative women everywhere.  For three years running, Refinery29 has been featured in Inc. Magazine’s Top 500 fastest growing companies, and in 2013 it was rated the #1 fastest growing media company in the US.  In 2014, Refinery29 was chosen as one of Fast Company’s World's Top 10 Most Innovative Companies in Style, and won three Webby Awards including Best in Fashion & Beauty. For more information and to browse content, visit

What You'll Do:

  • Provide tier 2 technical support for incoming queries and issues related to computer systems, software, and hardware
  • Act as top escalation tier for all support requests
  • Build and maintain support systems and service
  • Respond to requests either in person or remotely via phone or chat
  • Maintain daily performance of computer systems
  • Install and troubleshoot Polycom IP phones
  • Facilitate hardware repairs on Desktop and Mobile devices
  • Proactively address problems and issues
  • Install, modify, and repair computer software
  • Resolve technical problems users may have with LAN, WLAN , and other systems
  • Setup and configure A/V and conference systems
  • Maintain relationships with vendors
  • Must be able to lift at least 40 lbs.

What You Have:

  • 3-5 Years Experience working in Creative/Studio environments
  • Understanding of the Windows Operating System
  • Experience working in primarily Mac OS X environment
  • Self-starter who is not afraid to get dirty and take on anything that comes their way
  • Experience with Mac OS X and Apple related products and software
  • Experience troubleshooting the Office suite of Applications, both for Mac and PC
  • Strong communication skills, ability to explain situations and set expectations
  • Experience with Google Apps
  • Must be hard working and passionate about his/her craft
  • Experience with JAMF Casper Suite
  • Casper Certified Administrator a plus
  • Ability to Multi-Task
  • University Degree or equivalent qualification
  • Experience using and troubleshooting the Adobe Suite of Applications
  • Experience with VOIP systems

Bonus Points!

  • Casper Certified Administrator a plus
  • Apple Certified Macintosh Technician strongly desired, but not required