Glassdoor is hiring a

Lead User Experience Researcher, Employee Voice

Atlanta, United States

Why Glassdoor?

Our mission is to help people everywhere find a job and company they love. In the process, we’re transforming the workplace experience through the power of transparency and further cementing ourselves as the worldwide leader in employer branding and insights. By choosing a career at Glassdoor, you’ll be directly contributing toward our vision  for a world where transparency empowers the workforce and motivates companies to become better employers.

Please note: This role may be open to remote hiring. Our office locations are in San Francisco, CA; Chicago, IL; Uniontown, OH; London, UK; and Dublin, Ireland.

 

About the Role

The Glassdoor Product group transforms complex problems into simple, intuitive user experiences for millions of people around the world. The UX Research function supports and guides our design process by producing illuminating, impactful insights which inform and improve our design decisions. Glassdoor's UX Research team is growing. We are looking for a Lead User Experience Researcher with 6-8+years of experience. This highly independent Lead role will be aligned to work closely with our Employee Voice leadership team (Product, Design, Engineering, Data Science). This team will craft experiences that empower job seekers to find a company they love and employers to retain talent by more deeply engaging in their employees' experiences to build exceptional workplace cultures. In this role, you will have the opportunity to contribute directly to core products that are part of Glassdoor’s strategy for an entire product area and partner with cross-functional teams to implement and iterate on this vision. A wide range of user types will be in focus in this product area, including employers, job seekers, and employees.

What You'll Do

  • Collaborate with small working groups of product designers and product managers to develop, plan, and run design research studies
  • Lead mostly (70-80%) qualitative studies (e.g. moderated and unmoderated design concept and usability testing, contextual inquiries, diary studies with IDIs) using a range of techniques and tools
  • Lead occasional (20-30%) quantitative studies (e.g. card sort surveys, tree test surveys, product usage surveys) using the appropriate tools
  • Select relevant use cases and example data for design mockups
  • Source and recruit participants from data science or research panels
  • Moderate UX research sessions with observers on fast-paced timelines
  • Use effective and efficient methods for analysis, carefully examining users' behaviors, words, and emotions, finding signal and filtering out noise
  • Write and present outstanding UX research reports which answer the team's questions and surface important, unexpected insights
  • The ability to travel 10-20% in order to partake in UX studies and workshops; as well as one week per quarter to attend team off-sites (travel reimbursement provided)
  • Participate in the design iteration process to encourage design thinking, and occasionally perform heuristic evaluations of untested design changes

What You'll Bring

  • A commitment to add to our culture of DEI
  • An undergraduate or Master’s degree in the social sciences, particularly Psychology or Human Computer Interaction
  • 6-8+ years leading UX research studies independently
  • Excellent planning, communication, and organizational skills
  • Dedication to the development of phenomenal, innovative products
  • Fascination with the workplace experiences and career goals people have
  • Broad, deep experience across many digital platforms (native apps, mobile web experiences, desktop experiences, audio experiences, etc.), product stages (e.g. Live, A/B test, prototype), and audiences (e.g. B2B, B2C)
  • Proficiency with qualitative and quantitative methods and practices
  • Proficiency with research ops and a range of UX research tools and platforms (e.g. User Interviews, User Testing, Dscout, Optimal Workshop)
  • Knack for visualizing insights with creative, beautiful imagery

If continuing your UX research career with a good natured, collaborative team sounds exciting and meaningful, we’d love to hear from you.

Compensation and Benefits

Base Salary Range*: $140,800 - $211,200

*Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.

Annual Bonus Target**: 10%

**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews

Generous Restricted Stock Units (RSU): 

***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for the very top performers.

You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.

Perks for Full-Time U.S. Employees

Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave.

*Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!

Work/Life Balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year

Investing in Your Future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services.

Our Company Values and Commitments

  • Transparency: We are open and honest. We share information – the good and the bad – so we can continuously learn, collaborate and make the right decisions. Pay bands, our compensation philosophy, and employee feedback polls are shared publicly.
  • Innovation: We actively pursue new and different ways to further Glassdoor’s mission. We forge our own path by challenging the status quo. The ultimate goal is not just to change how we operate at Glassdoor, but for every employer to follow our lead!
  • Good People: We work together with integrity, respect and compassion for one another. We have fun together! We are inclusive, fair and humble while remaining confident. We do the right thing, period.
  • Grit: We are resilient, inventive and fearless. We see challenges as opportunities. With passion and courage, we come together to get the job done.
  • Diversity, Equity, and Inclusion: We are dedicated to building a company that is more diverse and representative of society at large. Glassdoor externally publishes our Diversity & Inclusion report and information about our employee population to hold ourselves accountable to our dedication. We also provide programs and resources to build a greater sense of belonging for our employees.

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

US & Ontario Only

Where legally permitted, Glassdoor requires all employees who report to a workplace, or travel and/or attend in-person meetings, including client visits, to be fully vaccinated against COVID-19. For positions that can only be performed at a Glassdoor office, candidates must be fully vaccinated against COVID-19 and provide acceptable proof of vaccination before their first day of employment as a condition of employment. Glassdoor will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19, two weeks should have elapsed since receiving the second dose (or any government recommended booster shot) in a two-dose COVID-19 vaccine series, or since receiving a single dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.

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