Agoda’s Customer Experience Group (CEG) is a 1,400+ strong organization spread globally across 9 countries in 4 continents. The Learning & Development (L&D) team is an organic part of CEG’s daily operations, owning new hires’ job readiness, on-the-job and continuous learning, and knowledge management. We also impact operations and customer experience through developmental activities.
The L&D Specialist role leads key learning and development initiatives that support business objectives and employee development. They are expected to be proficient in needs analysis, instructional design and development, training delivery and evaluation.
Success in the role will be measured by efficiencies gained and quality provided by CEG employees, primarily Operations staff, as evidenced by increased KPI scores.
Duties and Job Responsibilities
Someone who can work very well with Microsoft office applications would be ideal. Knowledge of learning and development practices, knowledge management, and management skills are a plus.
It is preferred, though not required, for candidates to have at least 3 years' experience in L&D and/or Customer Experience-related functions to be eligible for this role.