Agoda is hiring a

Learning & Development Manager

Khwaeng Pathum Wan, Thailand

Agoda is one of the world’s largest and fastest growing online travel agents. Coming from over 60+ countries, our 2,500+ person team is young, energetic, and hyper-focused on every last detail of the internet. Our parent company, the Priceline group, owns several other premier travel brands, including Kayak, Booking.com and Rentalcars.com, making us by far the largest and fastest growing travel portfolio in the world. But in keeping with the group’s focus on entrepreneurialism, each brand operates totally independently, allowing us to experiment and move fast. Given our culture of rapid change, work equals learning. Nobody ever has all the answers and we learn by trying and getting feedback, sharing what we learn.

We are currently seeking to hire a Learning & Leadership Development Manager. This role will be based in our Bangkok office and will report directly to our Director of Learning and Leadership Development (L&LD), also based in Bangkok. The role has a global reach. The L&LD team has a unique function in ensuring the best possible development of all our people, without taking ownership for development away from employees and their managers. As such we are a small team of professionals who advice and enable teams throughout the organization to work on development. We co-create content, co-facilitate, teach others to teach and coach, and provide systems to scale, measure, and exchange learning.

Main Roles and Responsibilities

The Learning and Development Manager will independently perform a range of content development, program design, and facilitation tasks related to learning and development, including, but not limited to, the following:

  • Analyzing needs for learning and development programs
  • Developing new content for delivery by others, to (co-)facilitate, and for self-paced (online) learning
  • Facilitate and co-facilitate with managers: teaching staff and helping managers become better teachers
  • Cover content development and delivery both for general management skills and for domain skills, e.g., optimizing relationships with hotels, helping developers get better at architecture, or ensure managers do performance reviews well
  • Collaborate with dedicated instructors in the departments that have those and help them become better facilitators
  • Employ innovative capability building methods that go beyond the classroom, including self-directed learning, technology-based learning, learning on the job, testing, monitoring, etc.

Knowledge, Skills and Abilities

  • Enabler of change and development
    • Co-facilitates
    • Teaches others to teach
    • Helps managers find ways to develop people with or without workshops as part of the solution. Coaching experience is a pro.
    • Applies change management as part of learning. Familiarity with an agile environment is a pro.
      • better at architecture, or ensure managers do performance reviews well
      • Collaborate with dedicated instructors in the departments that have those and help them become better facilitators
      • Employ innovative capability building methods that go beyond the classroom, including self-directed learning, technology-based learning, learning on the job, testing, monitoring, etc.

      Knowledge, Skills and Abilities

      • Enabler of change and development
        • Co-facilitates
        • Teaches others to teach
        • Helps managers find ways to develop people with or without workshops as part of the solution. Coaching experience is a pro.
        • Applies change management as part of learning. Familiarity with an agile environment is a pro.
        • Can apply psychometrics, e.g., Insight, MBTI, DiSC
        • Ability to work both independently and collaboratively, across department lines
      • Good facilitator
        • Communicates with great clarity and a focus on practical application
        • Creates experiences for people to learn from; challenges and guides
        • Connects well with people
        • Non-ego-centric and humble, yet energetic and driven
      • Experienced in developing learning programs
        • Define learning objectives, including understanding root-causes
        • Source and develop content, including making it relevant and directly useful to specific roles and departments at Agoda (We prefer own development over outsourcing.)
        • Work with practitioners to translate methods into learning content
        • Build stand-alone course kits for managers to deliver
            • Build modules that can be delivered via an online learning system
          • Basic business knowledge. Managerial experience is a pro. Consulting and managing change is another pro. IT/internet business experience is too. An ability to bring perspectives from various sides of the business is more important than extensive experience in HR L&D area.
          • Bachelor’s degree in any field; advanced degrees welcome
          • Smart, self-motivated, curious, energetic, hands-on, and adaptive
          • Flexibility and a sense of humor a must

          This position is open to worldwide and local candidates and we will assist you with a generous relocation package and visa sponsorship ensuring a smooth transition to working and living in Bangkok.

 

Interested candidates can complete this online form

We will contact you if you are selected to continue in the recruitment process

 

RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal. 

 

Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 

 

We thank you for your cooperation in this matter.