Job Description - Licensing Administrator (Licensing Services)

We’re seeking a talented Licensing Administrator who will function as a primary point of contact for carriers and business leaders with the objective of getting licensed agents ready to sell. In this role, you will be responsible for managing the on-boarding and administrative tasks to request and approve carrier certifications and appointments. This position requires a collaborative mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately manage a complex and multi-step submission and tracking process in a fast-paced environment.

Responsibilities:

• Responsible for the end-to-end certification and appointment process for new and existing sales agents, collaborating with Licensing Advocates, managers and agents to ensure prompt completion
• Develops a relationship with carrier partners and escalates issues to carriers in a timely and professional manner
• Serves as a subject matter expert and ensures training and process documentation is clear and accurate
• Responsible for generating ideas to continuously improve and streamline processes
• Assists in overseeing the integrity of our licensing database, other internal systems and carrier portals; ensures updates are completed in a timely manner
• Provides transparent and accurate status reporting to interested parties, according to GoHealth’s quality and service standards 
• Handles private and highly sensitive data in professional and discreet manner and assists agents in obtaining and providing the correct documents to carriers
• Responds to information requests within established timeframes
• Assists in the coordination of carrier audits, including the review of previous audits to assess current regulatory exposure and review of corrective actions to ensure continued compliance
• Effectively collaborates and maintains relationships with other internal departments
• Other duties/functions may be assigned, as required

Skills and Experience:

• Bachelor’s Degree or equivalent work experience
• Customer service mindset and positive “can do” attitude
• Polished and professional written and verbal communication skills
• Detail oriented, organized and a self-motivated continuous learner
• Highly proficient with MS Excel
• Ability to manage personal information with a high degree of discretion and sensitivity
• Flexibility to work virtually or in office, as needed
• Licensing experience is desirable; experience with data/working with licensing databases is a plus

Reports to: Manager, Licensing Services