Deliveroo is hiring a

Live Operations Associate

London, United Kingdom

Our mission is to bring the world's best restaurant food to everyone's home or office - fast!

We work with thousands of the UK's top restaurants, from household names like Pizza Express, GBK and Nando's, to everyone's favourite independents.

Operations is the foundation of our business and we are looking for motivated team members to drive the Live Operations team forward.

This is an unrivalled opportunity to take your first steps towards becoming a manager in a genuinely operational business - we recognise and nurture talent and progression can be rapid.

Your Mission

As a Live Operations Associate, you will ensure a seamless service is provided from start to finish. It is your job to eliminate the opportunity for substandard performance by being a proactive team member; combatting problems before they arise. With an in-depth understanding of the day-to-day process of order and rider management, you will have responsibility for overseeing the live performance of an area in the UK & Ireland. The decisions you make will have an immediate impact on the customer experience and overall performance.


  • Responsibility for the operational order and rider management of a region.
  • Proactively tackle issues during the live order life-cycle.
  • Liaise with riders and restaurants to ensure the smooth and successful delivery of all orders.
  • Work collaboratively with other members of the Live Ops team; to ensure good operational performance.
  • A whole host of ad hoc tasks!