Loyalty Director

Pizza is at the heart of our communities. From birthday parties to gameday potlucks, life’s special moments are bettered by the craftsmanship and tradition found behind local pizzerias’ counters. We’re here to make sure these iconic small businesses serve our communities for generations to come by giving them the digital tools and services commonly found at big chains. Can you imagine what a small mom and pop pizza shop could achieve with the resources of Domino’s? 

The Loyalty Director will be responsible for launching & managing our new loyalty program by working with a large cross-functional team inclusive of product, engineering, creative, CRM, etc.  A successful candidate will be highly analytical and a strong partner for product, marketing, and data science teams to grow this critical chort. To be successful you are a strategic thinker, a problem solver, and a communicator who is focused on building meaningful and impactful long-term relationships with our most loyal customers. You will report to the SVP of Marketing. 

What you’ll do:

• Launch the first-ever Slice loyalty program
• Own the end-to-end experience for loyalty members with a goal of increasing GMV and LTV
• Partner with the product team to optimize and iterate on program functionality and roadmap
• Manage the overall consumer promotional strategy and calendar (promotions all tied to program), working closely with the CRM team 
• Responsible for driving and owning the key KPIs tied to the loyalty program

What we’re looking for: 

• 8+ Years experience in loyalty and promotional marketing
• A successful track record of developing and managing personalized loyalty programs to drive measurable customer retention
• Experience creating multi-channel strategies to improve loyalty adoption
• Experience working with data and analytics to identify and measure customer cohorts.
• Good understanding of how to build effective tests and can communicate results to team members across varying levels of experience and technical understanding.
• A team player and very comfortable with collaboration as this role touches almost every team in the company
• Accustomed to a fast paced environment
• Strong experience defining and interpreting campaign audience data.

About Slice:

Slice powers independent pizzerias with the specialized technology, data insights, and shared services they need to serve today’s digital-minded customers. This united network of pizzerias enables these small businesses to thrive against major corporate chains and form the nation’s largest marketplace for authentic pizza. Slice makes it easy for customers to order from their go-to shops and discover their next favorite. 

Serial tech entrepreneur Ilir Sela started Slice to solve the digital challenges his family’s New York City pizzerias faced. Today, the Slice team has grown to over 700+ across 5 offices globally. If you’re ambitious, interested in growing your career, and hungry to join one of the fastest growing companies in tech, we may have a role for you. Check out a few awards we’ve recently won for our workplace and culture: Inc., Crain's, BuiltinNYC.

Slice is an Equal Opportunity Employer and is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.