Tails.com is hiring a

Maintenance Engineer

Hounslow, United Kingdom

We are looking for a maintenance engineer with a passion for problem-solving, to support and provide technical expertise, develop training procedures and high quality maintenance support  to production so that we can ensure the growth and continued production at Tails.com. 

Changing the world of pet food for good

We’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing. 

Together, we’ll change the world of pet food for good.

Smart factory. Smarter people.

In Factory Operations, we’re responsible for creating a different product for each and every dog, and delivering it to our customers - on time and in beautiful condition. This requires a manufacturing process with ever-increasing complexity and elements. As Tails grows it is becoming increasingly more important to reduce downtime and ensure Production runs smoothly throughout. The maintenance team started off small but is expanding now to provide 24-hour support to production. 

The maintenance team is responsible first and foremost for the maintaining of all the factory equipment and ensuring continued production. Beyond that, the maintenance team is heavily involved with engineering and production in process improvement and optimization projects. 

The team is engaged, empowered, and high-performing. We’re driven by innovative problem-solving, which means you get the space and trust to take a problem and solve it. We believe most hard skills are learnable – so we’re looking for attitude and approach above all else. Eager to learn, adapt, and work hard and problem-solve? You could be just the person we need to deliver a truly game-changing product to thousands of people, every day.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role:

Based at our Hounslow Factory, but may be required to travel to other Tails.com sites as required. You will provide support to production between the hours of 9am - 6pm Monday - Friday to support the needs of the business. This may require out of hours calls and adhoc weekend work. You will be responsible for problem-solving and working through any issues that arise within production.

Written and verbal communication is key. If an issue is too complex for one person to solve, you’ll be quick  to convey information to the rest of the team (engineering, production, and quality control) to land on the right solution 

The things you’ll do  

  • General equipment maintenance on production lines (mechanical and low voltage electronics).  
  • Problem-solving and investigation.
  • Continuous improvement and root cause analysis.
  • SOP procedure writing and documenting for the purpose of operator training
  • Train Senior operators on basic technical skills and general problem solving. 
  • Carrying out planned maintenance and inspection checks.
  • Shift Support to ensure continuous production (which may include occasional weekend work).

The skills you’ll bring

  • Previous experience as a maintenance technician (mechanical/electrical knowledge and multi skilled desirable but not essential) recognised technical qualifications relevant to this role
  • Problem-solving and analytical skills. 
  • A good analytical and organized approach to work, correctly following procedures.
  • Knowledge in Health & Safety, Food Quality.
  • Good work ethic and the sense to go the extra mile to ensure continued production. 
  • Demonstrably proactive in your previous roles.
  • A flexible approach to work situations

What's in it for you? 

Reward – we offer a competitive salary and generous share award package

Learn – You’ll be challenged and given the development opportunities that you’ll only find in a high-growth business. We’ll also support you with more structured training.

Time out – 25 days’ paid holiday, one volunteer day, and an optional 5 days unpaid leave each year. Paid holidays increase to 26 days on your 2 year anniversary and 27 on your 3 year anniversary. 

Family – extended paid maternity, paternity and adoption leave. 

Eat – free breakfast and loads of healthy snacks every day, and we have a special breakfast on Fridays.

Social – regular team and social events, paid by tails.com

Health – discounted gym membership and health, dental & optical insurance

Pension – pension scheme and the option to salary sacrifice additional contributions

Loans – interest-free loans to help with the cost of a season ticket, your deposit on a rented flat, and bike to work scheme. 

Have a dog? They get good things too:

Discounted products – all of our tails.com products at a discounted rate (for your dog). Or pass a discount on to one family member or friend. 

Dog-friendly office - there are plenty of pups to pat and daily lunchtime walks

Training – with a dog behaviourist, to help you and your dog thrive in the office

Time to bond – we offer a pooch plan which means you get extra flexibility in the first weeks of owning a dog, or if your dog is unwell