Stripe is hiring a

Manager, Account Associates

New York, United States

As a Manager of the Account Associate team at Stripe, you will help grow Stripe’s North American Startup and SMB customers. You will build and lead a team of high-performing Account Associates, helping them to develop their skills and deliver on ambitious targets, while also working directly with customers. We are looking for a proactive leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, managing high-performing teams and solving problems with limited oversight. Ideal candidates will have experience scaling and managing a technology sales team, and possess first-class analytical, communication and relationship-building skills.

In this role you will:

  • Recruit and build a team of Account Associates in New York
  • Work with senior leadership to develop the long-term vision and strategy for the team, and manage day-to-day operations with a focus on performance against key sales and growth metrics
  • Be accountable for increasing upsell/cross-sell revenue and driving positive renewal outcomes among high-potential Startups and SMBs
  • Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
  • Coach and guide the team in developing consultative and solution-based skills through all facets of the sales cycle for existing Stripe users
  • Inspire, motivate and enable personal- and career-development of team members
  • Work collaboratively and cross-functionally across the organization to help shape Stripe’s products and solutions to meet customer needs

We’re looking for someone with:

  • 8+ years of relevant experience, with at least 2 years in people management
  • Experience leading sales or account management in an early stage, high-growth technology environment
  • Proven track record of high performance in a new business sales or existing customer upselling role
  • Ability to hire, train and coach a high-performance sales team
  • Ability to build relationships with strategic clients and industry thought leaders
  • Demonstrated passion for start-ups and new technology businesses
  • Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms

Nice to haves:

  • Prior experience at a growth stage Internet/software company
  • Prior experience in enterprise sales
  • Prior experience in the payments industry

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