Box is hiring a

Manager, Channel Operations

Redwood City, United States

As the Manager, Global Channel Operations, you will work in a key role within supporting the channels organization at Box.  With proven understanding of process reengineering and improvement, this role is responsible for partnering with the channel team and partners to identify opportunities to improve tools and processes, and build and execute against a framework and coherent strategy for addressing these opportunities.  Success in this position requires strong analytical skills, a focus on process improvement, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.  The candidate must be a strong leader, hands-on roll up your sleeves individual, extremely well organized, analytical, and detail-oriented with a strong work ethic.  With a constant focus on process improvement, channel sales execution and operational efficiencies, specific areas of responsibility include:

  • Channel Sales Policies and Procedures
  • Channel Sales Tools & Best Practices
  • Optimizing existing Channel Order Management & Processing
  • Channel Sales Forecasting, Analytics & Reporting
  • Systems (all facets of infrastructure required to support a robust channel ecosystem)


  • Develop, deploy and maintain channel sales enablement tools, channel policies & procedures
  • Responsible for managing Channel Operations, functions, and maximizing revenue growth through the channel via the development, implementation and ongoing maintenance of programs and initiatives
  • Operationalize best in class sales practices for channel operations to drive sales and improve ease of doing business with Box.
  • Own the Box partner API strategy and strive towards a low touch frictionless model where possible.
  • Work with cross functional teams to operationalize new offerings and programs.
  • Understand channel requirements and incorporate into implementation plans and strategies.
  • Ensure effective analysis of channel trends and performance in an effort to identify greater efficiencies.
  • Analyze current performance across processes and provide actionable improvement to processes.


  • Minimum 5-8 years of channel operations experience.
  • Must have direct experience working with channel management.
  • Ability to build and maintain strong relationships, gaining trust and confidence as a strategic partner from all levels within the organization
  • Very strong work ethic and team player with a positive “do what it takes” attitude.
  • Strong problem solving, organizational and collaboration skills.
  • Outstanding analytical skills and strong ability to interpret and present key findings and recommendations.
  • Excellent written, oral and presentation skills.
  • Able to manage projects with multiple tracks as a high-energy leader
  • Required to develop clear action plans and drive processes with numerous interdependencies
  • Must have attention to detail, a commitment to quality and be results driven and customer focused
  • S/B.A.