BuzzFeed is hiring a

Manager, Client Services

Los Angeles, United States

BuzzFeed is looking for a smart, detail-oriented, customer-service focused individual to manage BuzzFeed's advertising operations. As the Manager, Client Services you will lead in the creation of strategic RFPs, and partner with Brand Strategy to solve client goals that are deeply rooted in storytelling and insights. You will additionally serve as the client’s primary point of contact for the execution of the program. This position is player/coach and involves management and client facing responsibilities.

Account Planning:

  • Lead in the creation of incoming RFPs by creating media plans that meet advertiser and category objectives
  • Take an active role in proposal brainstorms, internal and external meetings
  • Partner with Brand Strategy (sales) in client meetings to sell through BuzzFeed solutions and strategy
  • Collaborate and brainstorm with business teams in the creation of proactive and strategic proposals
  • Develop strong understanding of BuzzFeed products
  • Establish positive relationships with agency and advertiser partners in local market
  • Ensure feasibility of execution by vetting proper approvals through appropriate internal teams
  • Enter and manage insertion orders within third party and internal sales operations systems

Account Management:

 

  • Serve as the client’s primary point of contact for the program during the execution phase
  • Lead Internal and External Kick Off Calls
  • Work closely with BuzzFeed Creative and other cross-functional teams to manage and launch programs
  • Monitor and optimize program performance and delivery
  • Develop a thorough understanding of internal tools and become an expert on BuzzFeed ad products and ad specifications
  • Provide reporting and associated analysis specific to BuzzFeed KPIs and unique client goals

Team Management Responsibilities:

 

  • Monitor the daily workflow of a team of Client Service Managers & evaluate and reassign tasks as needed for coverage or as deadlines/priorities change
  • Vigilant quality control to ensure all outgoing proposals of team meets the advertiser’s needs and upholds the departmental inventory, pricing and operational integrity
  • Ensure new Client Services Managers are onboarded and trained appropriately for success in role
  • Motivate team and maintain a positive workforce

Need to Have:

  • 7+ years minimum in Digital Industry – Publisher, Creative/Media Agency
  • Has Managed at least 5 people while managing their own programs
  • Experience in Change Management
  • Expertise in training (tactical and developmental)
  • Campaign Management and Media Planning Background
  • Has managed multi touchpoint $MM campaigns (not just video)
  • Client facing with solid internal relationships
  • Cross-Platform product and brand expertise (video is a plus!)
  • Passion for BuzzFeed and deep understanding of BuzzFeed’s offering
  • Self-motivated, driven and able to work independently as well as part of a team in a fast paced environment
  • Strong understanding and ability to tell the story using data, research and insights

 Nice to Have:

  • Strong understanding of Media Math
  • Keynote, Excel, JIRA and/or Mavenlink, Slack and Salesforce knowledge

  

About BuzzFeed
BuzzFeed is a global media company that produces and distributes original news, entertainment and video. BuzzFeed is redefining online advertising with its social, content-driven publishing technology and reaches a global audience of over 200M monthly uniques and 1.5B monthly video views.