OnDeck is hiring a

Manager, Collections

Arlington, United States

What excites us at OnDeck? Technology. Innovation. Small businesses. We believe in our employees and power their growth through being challenged every day and offering careers that inspire. We’re all about teamwork, passion and making an impact. Oh and having fun – Whether it’s a game of Ping-Pong, team get-togethers or weekly happy hours in the office.

OnDeck (ONDK) uses data aggregation and electronic payment technology to evaluate the financial health of small and medium sized businesses to efficiently deliver capital to a market underserved by banks. Through the OnDeck platform, millions of small businesses can obtain affordable loans. We are changing the way small businesses borrow money by combining our passion for Main Street with cutting-edge technology. We evaluate businesses based on their actual performance, not personal credit, and that’s enabled us to say “yes” more often and faster than traditional lenders.

We're seeking a Collections Manager who has a genuine desire to help small business owners. You will build and foster relationships will business owners who have borrowed working capital from OnDeck and are seeking repayment assistance.

Department summary:

Our passion and mission in Operations is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience. We work hard as a team to build and operate the most friction-less and scalable environment for small business credit delivery and service. We continuously invest in people, automation through technology, and efficiency through process optimization. Our team thrives on our culture – We are passionate about having fun, being open and empowering team members.

What you offer us:

  • Experience managing a predictive dialer Collections environment that uses models to determine queuing priority
  • Experience developing and A/B testing collection contact and scripting strategies
  • Knowledge of compliance and risk management aspects of commercial lending operation
  • Strong business mind and experience managing to metrics
  • A love of data and a desire to find new ways to incorporate it into an existing process
  • Strong track record managing a collections or loan servicing team

In this role you will:

  • Own the creation, establishment and success of the Virginia collection team
  • Establish, administer, and maintain metrics to measure and track performance of the team
  • Measure performance against standards and drive continuous improvement.
  • Ensure the effectiveness of existing processes, and design and implement new processes, policies, and procedures to enable greater efficiency in the performance of the group’s functions
  • Drive innovation across the total delinquency cycle ranging from past due collection dialer calling, skip tracing, bankruptcy and litigation activity
  • Track and report on bad debt write-offs. Analyze root causes to ensure appropriate action plans can be developed to improve the entire sales through cash process, to reduce bad debt.
  • Be energized by an entrepreneurial environment, which is persistent and resilient.

OnDeck Stats & In the News:

  • In 2015, OnDeck & JP Morgan Chase partner to offer small business loans, named the biggest deal in the history of marketplace lending
  • Our first $3 billion in loans led to 74,000 jobs and $11 Billion in U.S. economic impact.
  • On December 17, 2014 OnDeck rings in the biggest NYC tech IPO since 1999
  • OnDeck was New York’s largest VC-backed tech exit ever

Awards we've received:

  • Financial Times Most Innovative In-House Legal Teams, 2015
  • Fortune.com and Great Place to Work - 100 Best Workplaces for Millennials, 2015
  • Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015
  • Colorado SHRM Best Companies to Work For in Colorado, 2015
  • Built in Colorado, Top 100 Digital Companies in Colorado, 2015
  • Forbes’ America’s Most Promising Companies, 2013, 2014
  • Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015
  • 500|5000, 2013, 2014
  • Crain’s New York Business Fast 50, 2013, 2014

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**