Manager, Digital Operations - Orchard

Overview:

The Orchard (a wholly owned subsidiary of Sony Music Entertainment ) is seeking an organized and motivated Manager, Digital Operations to join our Digital Operations team. The primary responsibilities for this role include administering multiple operations support queues, acting as a technical account manager with our digital retail network, and monitoring our delivery and supply chain.

Who We Are:

Sony Music Entertainment is a global recorded music company with a roster of current artists that includes a broad array of both local artists and international superstars, as well as a vast catalog that comprises some of the most important recordings in history. Sony Music Entertainment is a wholly owned subsidiary of Sony Corporation of America.

The Orchard (a wholly owned subsidiary of Sony Music Entertainment) is a leading music distribution company operating in over 40 markets worldwide – distributing music from independent artists including Ozuna, Skepta, Jorja Smith, and Kelsea Ballerini. With cutting edge operations and an unparalleled global team, The Orchard partners with labels of all sizes to make their music and video available across hundreds of digital and physical retailers around the world. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity.

 

Responsibilities:

• Utilize The Orchard's internal systems to deliver albums to digital retailers worldwide.
• Work in tandem with the rest of the global Operations team to ensure the delivery of all in-house and client content to our digital retailers
• Act as The Orchard’s technical Operations contact in APAC for Digital Service Provider partners and Label Management staff
• Liaise between DSPs and internal Orchard teams to document requirements and develop best practices, with a focus on local KR DSPs
• Assist with our internal Ops Concierge service when necessary, monitoring live status of top priority releases, making recommendations, and highlighting areas of concern.
• Accurately and efficiently resolve issues via operations support queues (e.g. not on store/deliver tickets); provide coverage for timely Rights Management issues, when needed. Ensure resolutions occur within the required SLAs
• Create and maintain reports monitoring delivery systems
• Liaise with retail partners and The Orchard Product team to optimize throughput
• Monitor compliance with partner specifications and style guides
• Partner internally (label management, product development) and externally (digital service providers, 3^rd parties) to identify, report and resolve issues quickly and accurately
• Document retail partners’ front- and back-end behavior for use in product improvement

 

Qualifications:

• 5+ years of work experience, preferably in the music or entertainment industry
• Strong verbal and written communication skills; fluency in Korean and English
• Strong multitasking and problem solving skills
• Deadline-oriented and extremely organized
• Familiarity with XML required; knowledge of DDEX strongly preferred
• Experience working with CMS and Digital Asset Management (DAM) systems
• Experience working with international retail partners
• Flexible team player who assists in a wide range of operations tasks and projects as they arise
• Ability to work across a multifunctional team successfully. Experience navigating complex problems while partnering with all levels of the organization.
• Highly proficient in Microsoft Office and Google Suite

Bonus:

• Experience with SFTP and S3 clients, Command Prompt programs (including iTunes Transporter), Looker, and SQL
• Knowledge of audio and video encoding formats
• Understanding of iTunes and Spotify style guides and scorecards
• Experience working and communicating with a global operations team

 

• You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey
• A modern office environment designed to foster productivity, creativity, and teamwork
• We invest in your professional growth & development

 

Equal Opportunities

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.

We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.