WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT YOU'LL DO
Braze, Inc is seeking an IT Service Desk Manager to play a crucial role in supporting our global business units and our expanding business footprint around the world. You will be responsible for overseeing the day-to-day operations of our international IT service desk. This role’s primary responsibilities ensure service desk targets are met and ensure team processes are documented and accurate. You will be responsible for developing the team and scaling the team globally. You will oversee the incident response for any outages/emergency activities affecting the organization.
WHAT WE OFFER
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